Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,288 Reviews)
Rating breakdown 87,288 reviews
5 Stars
64,841
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,889
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love Turbo Tax
on January 28, 2026
Posted by: Brando1983
from Indiana
I've been using Turbo Tax for years. It is by far the best way to do your taxes by yourself. It is fast, easy and accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
"Free" + Fee + Fee
on January 28, 2026
Posted by: Matt000000
from MO
"You qualify to file for free" followed by "optional upgrade" followed by "you have to upgrade to file". The next thing you know you had to upgrade for $50 just to finish filing, pay $40 to e-file, and to top it all off once you've locked in and paid they reveal that there's a $35 fast processing fee that is supposedly "optional" but there is NO WAY TO OPT OUT!!! all said and done you're left paying $100 or more to file for "free". I will not be using TurboTax to file my taxes next year. 1 star. And if i could rate it 0 stars i would.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Satisfied with Turbo Tax and ease of use
on January 28, 2026
Posted by: KLB56
from Florida
I've been using Turbo-Tax for years and have always been satisfied with product and service.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice!
on January 28, 2026
Posted by: BigPapaBiscuit
from Maryland
Clear and easy to understand! Had a call with tax expert which was very helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on January 28, 2026
Posted by: Dayday420
from Missouri
Awesome awesome awesome awesome awesome awesome awesome
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY
on January 28, 2026
Posted by: ScottBee
from PA
Turbo Tax is simple to use and was not too time consuming!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy to use!
on January 28, 2026
Posted by: debloveswaffles
from Georgia
I use Turbo Tax because it is so easy to use and user friendly.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 28, 2026
Posted by: Mtobon
from Ohio
It was amazing experience with TurboTax. I enjoy using it every year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com