Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,288 Reviews)
Rating breakdown 87,288 reviews
5 Stars
64,841
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,889
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax is convenient
on January 28, 2026
Posted by: ehj68
from MA
The fees were more than I expected. It was relatively easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 28, 2026
Posted by: Perfectooooo5000
from 913 zacarias drive
Easy peasy loved using it so good always recommend
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Difference in price
on January 28, 2026
Posted by: ED_W
from Illinois
I thought the charge was $40.00, but at the end $89.00???? Fairly easy to follow and file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not good
on January 28, 2026
Posted by: Mad1967
from California
Been using this TurboTax for years this year, I had to file a separate form and they automatically change me from free filing to making me pay without notifying me within the services that this was happening not very happy with TurboTax won’t be using them next year if I have to have special forms, I will file directly with the IRS where it is free. It won’t cost me one penny.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks for my tax help
on January 28, 2026
Posted by: beaker99us
from MN
Thanks for helping with my taxes. I always have an easy time using your site
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
False advertisers
on January 28, 2026
Posted by: 11554496357
from michigan
It's bull crap that it's advertised everywhere to file free with Turbo Tax, but each year you get charged fees for everything, you get a fee for federal and state to be filed seprate fees I might add. You get a fee for direct deposit and a fee for using your taxes to pay! False advertisement for sure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Long time customer, first time issues
on January 28, 2026
Posted by: Steadyforest
from Michigan
Usually love turbo tax, has always made it pretty simple. found it really difficult to change some issues I had. It was also not letting me use drop down list when editing and reviewing, causing me many issues and time wasted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesom
on January 28, 2026
Posted by: lljeffries
from tn
it is a great tool and very helpful to get the most
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com