Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,288 Reviews)
Rating breakdown 87,288 reviews
5 Stars
64,841
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,889
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Customer Service is great but notax return system
on January 28, 2026
Posted by: Figgy45
from Florida
Spoke with cust. rep, not sure of name, think it was Aida. She was great. Pleasant, thoughtful and patient.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love
on January 28, 2026
Posted by: Jessi S
from 402 SUNSET CIR
I have always had such an easy time using Turbo Tax. It is also nice to have a record of my past filings handy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2/5
on January 28, 2026
Posted by: ButtFart123123123
from NY
You ask me the same questions SO many times. It's incredibly frustrating. Plus the hidden fees are stupid.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes filing easy and removes filing insecurities
on January 28, 2026
Posted by: AuntB1974
from Oregon
straight forward "taxes for dummies" :) it takes a lot of the stress with filing away knowing that i haven't missed anything and i love the explanations. I have learned a lot and that's also been helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
review your documents before processing
on January 28, 2026
Posted by: CMCR1
from Philadelphia, PA
Trying to fix certain things once your past sections is hard. i tried to go back several times to fix my trump account pilot program contribution election even asked the ai chat provided and it didn't help & i was never able too. Also extra fees are shown on my actual tax documents that aren't shown on my turbo tax fees
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly
on January 28, 2026
Posted by: Heatherj76
from Maine
User friendly and fast. Easy to complete in a timely manner.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is cool
on January 28, 2026
Posted by: j2300
from NJ
great overall use. easy to use and very helpful. thank you
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to work with
on January 28, 2026
Posted by: Sinister169
from NM
It Was easy to do. Was done in 30 Minutes.Left me with nothing to do the rest of the day
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com