Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,288 Reviews)
Rating breakdown 87,288 reviews
5 Stars
64,841
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,889
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax is money hungry
on January 28, 2026
Posted by: nickttg
from Cincinnati,ohio
turbox is money hungry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Usually Convenient but Irritating
on January 28, 2026
Posted by: Guimeimei
from Pennysylvania
I usually don't have a problem with Turbo Tax. Yet this year, they required me to upgrade my Turbo Tax to Premium in order to file my taxes, even though nothing about my information changed. It took much longer this year with the same amount of info.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!
on January 28, 2026
Posted by: Rin35
from Texas, TX
TurboTax is the way to go! Been using them for several years, and never had a problem! Highly Recommend!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy!
on January 28, 2026
Posted by: Toothfairy2
from georgia
Fast processing- very helpful- Good features- easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Repeat customer
on January 28, 2026
Posted by: LunaJ
from Wisconsin
TurboTax makes it easy with step-by-step instructions. I have been using them for 8 years now.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
NOT AS DESCRIBED
on January 28, 2026
Posted by: DJONES2026
from CA
THE FEES ARE RIDICULOUS WHEN YOU PROMOTE - DIY FOR FREE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Rep Shadow provide excellent customer service!
on January 28, 2026
Posted by: Lgalindo
from Tx
I had a very difficult time editing my dependent's info. I had to make a call to speak to a representative and they walked me through to edit my dependent. I had accidentally made an incorrect election on dependent and was not able to go back to change my elections for my dependent. It was so much easier when you had the main subjects on the left side of the screen to edit.
Your representative Shadow was great! She provided me step by step to make edits my dependent. She had great customer service! Thank you Shadow!
-Linda
Your representative Shadow was great! She provided me step by step to make edits my dependent. She had great customer service! Thank you Shadow!
-Linda
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Tax filing
on January 28, 2026
Posted by: Bruman1001
from FL
Very easy and quick to use. Not free anymore but allows you to pay with refund funds.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com