Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Average customer rating
4.8
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
107
4 Stars
12
3 Stars
3
2 Stars
2
1 Star
1
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Customer Rating
5
Found the quick fix to keeping flame lit!!
on February 28, 2026
Posted by: onthebackporch
from Maryland
Gender:Male
I purchased this around Christmas but just unboxed it and set it up yesterday. The heater portion lit and stayed lit just as expected. The top flame would not stay lit after letting go of the knob. Yes, I tried depressing the knob for 10 seconds (even tried for as long as 60 seconds), but flame would die upon letting the knob out. BUT, I fixed it! I needed the press the knob in PRETTY DARN HARD and I could feel and hear the knob sort of click just a tiny bit as if a piece of plastic or something was holding it back. The flame stayed lit after that. I did it a few more times to verify and all is well now. So for all of those folks have similar issues with either burner, try really putting some muscle behind pushing the knob in and see if that fixes for you. Now that the burner is sorted, it is an awesome heater and firepit!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
on April 22, 2026
Posted by: Cathy113
Much bigger and uglier than pictures but works well
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 23, 2026
Hi Cathy,
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great heat output and Easy to start!
on April 28, 2026
Posted by: Joan45
from Hermiston OR
Gender:Female
Bought this last fall and love it. Easy to start and operate. Even heat (even my feet are warm!). Especially great for us older folks who need something easy to operate and keep us warm on the patio!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for patio!
on May 3, 2026
Posted by: WAG1
Easy to assemble and use. Woks great ! Nice heat!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Heats Fantastic
on May 11, 2026
Posted by: Weiler36
from Pennsylvania
Gender:Male
I have had this for about a month now and it has been absolutely fantastic. The heat is very substantial and you can feel it all the way on the ground. I highly recommend. Not the only downfall I will say is, while running for some time on colder nights the tank will freeze. So keeping spare tank to swap out is definitely needed.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com