Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Average customer rating
4.8
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
104
4 Stars
12
3 Stars
2
2 Stars
2
1 Star
1
86%of customers recommend this product.
(
12 out of
14)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Customer Rating
1
on August 26, 2025
Posted by: Victor
from Torrance CA
Gender:Male
Came defective. Maybe thermocouple had issue but would not stay lit out even after swapping different propane tanks and following directions (pushing down for 10-30 seconds). Disappointed.
Response from sharkninja.comBy SharkNinja, August 28, 2025
Hi Victor,
We're sorry to hear that you ran into issues using your new Ninja Fireside360. Sometimes the dials may loosen during transit which can result in the unit not operating properly. Please try turning the dial to the IGNITE position and press it firmly until it cannot be pushed any further. Once the dial is properly seated, the unit should ignite as expected. Make sure that when igniting, you continue to hold the dial for 10-15 seconds even after the flame is lit. Please contact our Fireside360 specialists at 1-800-365-0135 for additional support.
Kind regards,
Ninja Kitchen
We're sorry to hear that you ran into issues using your new Ninja Fireside360. Sometimes the dials may loosen during transit which can result in the unit not operating properly. Please try turning the dial to the IGNITE position and press it firmly until it cannot be pushed any further. Once the dial is properly seated, the unit should ignite as expected. Make sure that when igniting, you continue to hold the dial for 10-15 seconds even after the flame is lit. Please contact our Fireside360 specialists at 1-800-365-0135 for additional support.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great performance with frustrating cosmetic damage
on November 22, 2025
Posted by: James L.
from Tipp City, Ohio
Gender:Male
This replaced our Solo Stove in our pergola. The ease of use, heat output and styling is fantastic! However our Ninja 360 came with a noticeable dent and scratch on the outside that significantly detracts from the style. So be sure to double yours for defects upon receiving.
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works really well
on October 14, 2025
Posted by: Bajaron
This Ninja 360 is a great outdoor heater and firepit.
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is Fire!
on September 23, 2025
Posted by: SAKSC
from South Carolina
Gender:Male
I’ve bought many fire pits, wood and propane and by far this is the one that elevates your cold weather outdoor enjoyment! Looking forward to extending my outdoor living space in chilly months to come!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 15, 2025
Posted by: Don30
from Michigan
Gender:Male
This is great!!! So much easier to use and maintain than a Solo stove. No cleanup or waiting hours for cooldown. Terrific heat output very comparable to the Solo stove
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Buy one today!
on October 25, 2025
Posted by: Cat66
from Oklahoma
Gender:Female
We love it!!! We hesitated to spend the money and have no regrets! No assembly, just unpack it and enjoy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on August 21, 2025
Posted by: sally1
extremely innovative - very fun and PERFECT for fall and winter hangs
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja Fireside360 is a must buy!!!
on August 26, 2025
Posted by: iamabrahamfroman_1580
[This review was collected as part of a promotion.] I received the Ninja Fireside360 Outdoor Heater and Firepit for free in exchange for my honest review. I love to cook outdoors year-round, but our winters can be brutal. That all changes starting this year with the Ninja Fireside360. I have wanted an outdoor heater for a while now. I was so excited to test this unit out, and honestly, it has completely exceeded all my expectations.
The setup is incredibly simple. It uses a standard propane tank, the same kind you'd use for a gas grill, which tucks away neatly inside the base. There is a metal door on the back with a magnetic connection to help it stay closed. Starting the Ninja Fireside360 is easy. It comes with a battery powered electric start. Ninja includes the AAA battery, which is great.
What I really love is the versatility. You can use it in "Heater Mode," which pumps out an impressive amount of radiant heat to keep you toasty without a big, visible flame. Then there's "Flame Mode," which gives you that classic, mesmerizing firepit vibe for when you just want to relax and watch the flames and toast some marshmallows. You can, and should, use both at the same time, because why wouldn't you? The flames are beautiful, and Ninja provides a box of gray ceramic stones that lie on top to cover the burner.
We have a big outdoor rug on our patio, which is no problem because the bottom of the unit stays completely cool to the touch, so that I can place it right on the carpet without any worry. It's a great design feature. It's also surprisingly portable. It’s heavy with a full propane tank inside, so if you decide to take this camping or tailgating, remove the tank before you try to move it. I do wish that it had two wheels on it to make it more portable. It would be nice to tilt it and then roll it to move it when not in use. It has four stationary legs that it sits on, so you'll need to pick it up to move it, but thankfully, it is not heavy.
Please remember that this is for outdoor use only. The manual is clear about the clearance requirements (3 feet of clearance all around and 7.5 feet of clearance above), so you'll want to make sure you have enough open space around it and nothing directly overhead. Keep children and small animals away. Don't touch the metal guards; you will get burned.
Staying warm while I cook outside is no longer a problem. The thought of grilling in January while staying warm is amazing. I already know I am going to use this a lot. If you're looking for a powerful, versatile, and easy-to-use outdoor heater and firepit, I can't recommend the Ninja Fireside 360 enough. 10/10! This is the one to get!!
Written by a customer while visiting influenster.com
