Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Average customer rating
4.8
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
107
4 Stars
12
3 Stars
3
2 Stars
2
1 Star
1
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Customer Rating
1
on August 26, 2025
Posted by: Victor
from Torrance CA
Gender:Male
Came defective. Maybe thermocouple had issue but would not stay lit out even after swapping different propane tanks and following directions (pushing down for 10-30 seconds). Disappointed.
Response from sharkninja.comBy SharkNinja, August 28, 2025
Hi Victor,
We're sorry to hear that you ran into issues using your new Ninja Fireside360. Sometimes the dials may loosen during transit which can result in the unit not operating properly. Please try turning the dial to the IGNITE position and press it firmly until it cannot be pushed any further. Once the dial is properly seated, the unit should ignite as expected. Make sure that when igniting, you continue to hold the dial for 10-15 seconds even after the flame is lit. Please contact our Fireside360 specialists at 1-800-365-0135 for additional support.
Kind regards,
Ninja Kitchen
We're sorry to hear that you ran into issues using your new Ninja Fireside360. Sometimes the dials may loosen during transit which can result in the unit not operating properly. Please try turning the dial to the IGNITE position and press it firmly until it cannot be pushed any further. Once the dial is properly seated, the unit should ignite as expected. Make sure that when igniting, you continue to hold the dial for 10-15 seconds even after the flame is lit. Please contact our Fireside360 specialists at 1-800-365-0135 for additional support.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great performance with frustrating cosmetic damage
on November 22, 2025
Posted by: James L.
from Tipp City, Ohio
Gender:Male
This replaced our Solo Stove in our pergola. The ease of use, heat output and styling is fantastic! However our Ninja 360 came with a noticeable dent and scratch on the outside that significantly detracts from the style. So be sure to double yours for defects upon receiving.
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works really well
on October 14, 2025
Posted by: Bajaron
This Ninja 360 is a great outdoor heater and firepit.
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is Fire!
on September 23, 2025
Posted by: SAKSC
from South Carolina
Gender:Male
I’ve bought many fire pits, wood and propane and by far this is the one that elevates your cold weather outdoor enjoyment! Looking forward to extending my outdoor living space in chilly months to come!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 15, 2025
Posted by: Don30
from Michigan
Gender:Male
This is great!!! So much easier to use and maintain than a Solo stove. No cleanup or waiting hours for cooldown. Terrific heat output very comparable to the Solo stove
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Buy one today!
on October 25, 2025
Posted by: Cat66
from Oklahoma
Gender:Female
We love it!!! We hesitated to spend the money and have no regrets! No assembly, just unpack it and enjoy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on August 21, 2025
Posted by: sally1
extremely innovative - very fun and PERFECT for fall and winter hangs
Written by a customer while visiting sharkninja.com
Customer Rating
4
Toasty warm
on December 16, 2025
Posted by: stellasmommy
I love it, but it does seem to be a bit of a propane pig. I wish (maybe next time, Ninja?) that there was some way short of testing the weight to see how much propane is left. Now that I've started keeping an extra cylinder on hand it's not that big of a deal. Set up and packaging disposal was a breeze, and overall, I'm very happy with our purchase.
Written by a customer while visiting sharkninja.com