Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Average customer rating
4.8
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
107
4 Stars
12
3 Stars
3
2 Stars
2
1 Star
1
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Silver
Customer Rating
3
Tank freeze
on December 10, 2025
Posted by: Tracy07
from Maine
Gender:Male
Love how much heat it kicks out. However the heat ring goes out after about 35 minutes. It sounds like this is common problem of tank freezing. Hate to not be able to use this in cold weather. Defeats the purpose.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 11, 2025
Hi Tracy,
Thank you for sharing your experience with us. We understand how frustrating it is to lose heat after just 35 minutes, especially in cold weather. Your feedback is very important, and we truly appreciate you letting us know.
Propane tanks can freeze or develop frost when the pressure inside drops as they empty, which happens faster on high settings. In colder weather, this can lead to reduced flame and heat output. To help prevent this, start with a full tank, switch tanks if possible to allow the frozen one to thaw, and use lower heat settings initially before increasing them as needed. These steps can help maintain performance and delay freezing.
If you’d like more guidance or troubleshooting, feel free to give us a call. We’re happy to assist!
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience with us. We understand how frustrating it is to lose heat after just 35 minutes, especially in cold weather. Your feedback is very important, and we truly appreciate you letting us know.
Propane tanks can freeze or develop frost when the pressure inside drops as they empty, which happens faster on high settings. In colder weather, this can lead to reduced flame and heat output. To help prevent this, start with a full tank, switch tanks if possible to allow the frozen one to thaw, and use lower heat settings initially before increasing them as needed. These steps can help maintain performance and delay freezing.
If you’d like more guidance or troubleshooting, feel free to give us a call. We’re happy to assist!
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Keep winter warm
on December 16, 2025
Posted by: wayneh21_1941
[This review was collected as part of a promotion.] This gas heater provides strong and consistent warmth, making it ideal for cold weather. It heats up quickly and is efficient, helping to reduce energy costs. The build quality feels solid, and the safety features give peace of mind during use. Overall, it’s a reliable and convenient heating option for homes that use gas.
Written by a customer while visiting influenster.com
Customer Rating
4
Great heater and fire pit
on December 22, 2025
Posted by: SC_Scuba
from Fort Mill, SC
Gender:Male
The heater and fire pit work great. The heater can throw out some good heat and the fire pit is nice. It does eat up a lot of propane depending on how high you have the heat cranking out.
The only things I wish they offered is some sort of heat shield reflector you could put on if you don’t have people sitting on all sides so that you aren’t just heating empty space. Also the fire rocks are boring. It would be nice if they sold decorative glass or something like that.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on January 9, 2026
Posted by: beths22_5487
[This review was collected as part of a promotion.] This Nina Fireside 360 outdoor heater and fire pit is absolutely amazing! I love the ease of the maintenance. I love the aesthetics it brings to my outdoor space. The comfort i receive from it is amazing.
Written by a customer while visiting influenster.com
Customer Rating
5
So warm and safe
on January 16, 2026
Posted by: catdogfarttag_8135
[This review was collected as part of a promotion.] This was so easy to put together, and the gas made me feel safer about it. When I’m done I can just turn it off and it’s over! It keeps me so warm when we decide to do s’mores on our patio.
Written by a customer while visiting influenster.com
Customer Rating
5
Lots of warmth!
on January 31, 2026
Posted by: VWvangurl
from The Villages, FL
Gender:Female
We bought this a month ago and it is excellent. It puts out a lot of heat and nice high flames. We put it on a metal dolly and moving it around has been a breeze. I'd like to see more fun "pop" colors like orange, green and blue.
Written by a customer while visiting sharkninja.com
Customer Rating
5
10/10, definitely recommend to upgrade your backya
on February 15, 2026
Posted by: AshleyE
[This review was collected as part of a promotion.] Very impressed with this product! Unlike many other similar products, which I find to often look kind of tacky, this one looks really nice and luxurious, both when in use and when not in use! I love that you can use it as just a heater or as a fire pit separately or at the same time! Great addition for any backyard space! Also easy to move and it’s the perfect size!
Written by a customer while visiting influenster.com
Customer Rating
5
Best outdoor heater on the market
on February 22, 2026
Posted by: Sdelepine
This has to be one of the best products shark ninja has ever made. I own a lot of their products and have to say this is by far my favorite..
We have an outdoor covered patio, we’ve tried many different heaters for the area. This one works the best warms the entire patio not just the seating area in front of it. The radiant heat is superior to any other system, and the open flame provides the perfect ambience and warmth as needed not to mention the aesthetics of the unit itself.
We have an outdoor covered patio, we’ve tried many different heaters for the area. This one works the best warms the entire patio not just the seating area in front of it. The radiant heat is superior to any other system, and the open flame provides the perfect ambience and warmth as needed not to mention the aesthetics of the unit itself.
Written by a customer while visiting sharkninja.com