Customer reviews from clorox.com
Clorox - ToiletWand Disposable Toilet Cleaning System - Blue
Average customer rating
4.1
(3,993 Reviews)
Rating breakdown 3,993 reviews
5 Stars
2,497
4 Stars
650
3 Stars
170
2 Stars
122
1 Star
554
68%of customers recommend this product.
(
1,382 out of
2,029)
Customer Reviews for Clorox - ToiletWand Disposable Toilet Cleaning System - Blue
Customer Rating
3
These USED to be great
on June 14, 2021
Posted by: Linville1999
from Ohio
Came here to get some information as to why my refills were falling apart and saw ALL of the comments regarding the same thing!! Bought a huge box of refills and every single one falls part and/or falls right off once they get wet! What the heck is going on?! At this time, I would not recommend these to people. Maybe once the problem is fixed.
No, I would not recommend this to a friend.
Written by a customer while visiting clorox.com
Customer Rating
2
What a mess!
on June 15, 2021
Posted by: Mica5000
from OR
These completely fall apart causing such a mess. They used to be a delight, what happened!?
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 16, 2021
Thanks for reaching out, Mica. We expect our Clorox Disinfecting ToiletWand Refills to provide the best experience possible, so to learn they didn't hold up is upsetting. We hope you'll give us a call so we can turn this into a positive experience. We can be reached at 800-227-1860 using reference number 210616-000272. We can't wait to hear from you.
Written by a customer while visiting clorox.com
Customer Rating
1
Pad falls apart.
on June 16, 2021
Posted by: LabT
from Longwood, FL
I used to use these when they first came out. Thought I'd use them again as I liked them and they were good for quick cleans. However, the pads separate and fall into the toilet bowl. They have to be retrieved. The older ones were better. I see that many other people have had the same problem. The only possible # I saw that could be a lot # is on the bag holding the pads. It is TW 20 329 19:00 D1... The UPC IS 0 44600 01717 4. I am very disappointed in this product.
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 17, 2021
Thanks for being a loyal fan. We're sorry to hear the pads on our Toilet Wand System have had trouble staying together and we want to turn this around for you. So we can help, please give us a call at 800-227-1860 and provide reference number 210617-000164. We look forward to hearing from you.
Written by a customer while visiting clorox.com
Customer Rating
1
Used to love it - not anymore!
on June 17, 2021
Posted by: DisappointedInMinnesota
from Minnesota
We have been using the Clorox wands for several years, and they were great - plenty of cleaning solution, plenty of scrubbing power.
HOWEVER - this past year, we bought replacement heads online - they were flimsy: fell apart before I could even get started cleaning. I thought maybe we had gotten some knock off or defective seconds.
So I bought some at a store more recently, but they were even worse! I will NOT be purchasing this product again, wasting my money.
HOWEVER - this past year, we bought replacement heads online - they were flimsy: fell apart before I could even get started cleaning. I thought maybe we had gotten some knock off or defective seconds.
So I bought some at a store more recently, but they were even worse! I will NOT be purchasing this product again, wasting my money.
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 18, 2021
Hello, and thanks for being a fan. Learning that our ToiletWand Refills weren't the quality you're used to is hard. We'd like to make this right, and ask that you give us a call at your convenience. We can be reached at 800-227-1860, and be sure to have reference number 210618-000179 available. We look forward to getting you back on track.
Written by a customer while visiting clorox.com
Customer Rating
2
Refills for wand
on June 18, 2021
Posted by: Babs89
from Williamsville IL
[This review was collected as part of a promotion.] I have used this product for years and love it!!! However the last several batches of refills for my wand they fall apart, the separate and fall apart making it very very hard to use. This last batch I purchased are the same and I hate to stop using the product since it is so easy to use but your leaving me no choice?
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 21, 2021
Hello, and thanks for sharing with us. We don't expect our ToiletWand Refills to fall apart, and we're sorry to hear this was your experience. We'd love to make this up to you, as quality is important to us. Please reach out to our team at 800-227-1860 and mention reference number 210621-000571. We hope to hear from you soon.
Written by a customer while visiting clorox.com
Customer Rating
1
Falling apart
on June 19, 2021
Posted by: msue
from Maryland
I have used the wand system for some time and they always worked well until recently. Now the scrubbing brush falls off the disk immediately and I cannot even use it to scrub. I am very disappointed with this product.
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 21, 2021
Hello there. We're sorry to hear you're dissatisfied with our Toilet Wand System's performance. We don't want to lose your trust, so please allow us to make this right. Please contact 800-227-1860 and provide reference number 210621-000662. I'm looking forward to hearing from you.
Written by a customer while visiting clorox.com
Customer Rating
1
Falls apart as soon as it hits the water
on June 19, 2021
Posted by: RippedOff
from VA
This use to be a good product but the last two boxes have all been worthless.
They fall apart as soon as they get wet. Impossible to scrub with because they melt off the wand attachment.
Why I bought another box after the last batch was complete rubbish was a mistake.
Do not waste your money on this product.
They fall apart as soon as they get wet. Impossible to scrub with because they melt off the wand attachment.
Why I bought another box after the last batch was complete rubbish was a mistake.
Do not waste your money on this product.
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 21, 2021
Hello there, and thank you for letting us know about your struggles maintaining the sponge on our ToiletWand System. We recognize that this is a difficult situation, and we want to offer our assistance. Simply call us at 800-227-1860 and mention reference number 210621-000695. Our team is here to take your call.
Written by a customer while visiting clorox.com
Customer Rating
1
Falls apart
on June 19, 2021
Posted by: Todd22
from Ohio
I bought 2 - 36 refill box and they are all falling off with Bailey any pressure applied to scrub the toilet. Thought maybe it was just one of the bags but all 64 fell apart after little scrubbing.
No, I would not recommend this to a friend.
Response from clorox.comBy Alexandrea M, The Clorox Team, June 21, 2021
Greetings, Todd. Thank you very much for your feedback. We're sorry that our ToiletWand Refills broke and prevented you from finishing the task. We'd want to assist, and we hope you'll give us the opportunity to do so. Please call 800-227-1860 and reference number 210621-000829. We're eager to hear from you.
Written by a customer while visiting clorox.com