Customer reviews from clorox.com
Clorox - ToiletWand Disposable Toilet Cleaning System - Blue
Average customer rating
4.1
(3,992 Reviews)
Rating breakdown 3,992 reviews
5 Stars
2,496
4 Stars
650
3 Stars
170
2 Stars
122
1 Star
554
68%of customers recommend this product.
(
1,382 out of
2,029)
Customer Reviews for Clorox - ToiletWand Disposable Toilet Cleaning System - Blue
Customer Rating
1
Horrible!!
on November 28, 2018
Posted by: noname3544
from Florida
I used to buy these with no problems at all. As of late they appear to have changed their manufacturing as the heads SEPARATE from the plastic part the minute it touches the water!! I purchased a couple of packs and every single one of them have me not being able to properly clean the toilet and having to fish out the applicator from the toilet. VERY disappointed in the "new" toilet wands. Will search for other cleaners not from Clorox.
No, I would not recommend this to a friend.
Response from clorox.comBy Riley B., The Clorox team, November 29, 2018
Hi there. We're sorry to hear that our ToiletWand is coming apart. This isn't something that we'd expect and we'd love to help. So that we can learn more, please call us at 800-227-1860. Please be sure to provide this reference number when you call: 181129-000433. We're looking forward to hearing from you soon.
Written by a customer while visiting clorox.com
Customer Rating
1
Awful product
on July 6, 2019
Posted by: DJF1
from Chicago
The wand heads fall off all the time and get stuck in the toilet.
No, I would not recommend this to a friend.
Response from clorox.comBy Jack S., The Clorox Team, July 10, 2019
Hi there. We're very sorry to hear that our Clorox Toilet Wand Refill Disinfecting Pads were coming apart. This isn't something we'd expect, and we want to help. Please give us a call at 800-227-1860, and be sure to provide the reference number: 190710-000162 for quicker service. We look forward to hearing from you.
Written by a customer while visiting clorox.com
Customer Rating
1
Pad loos
on August 19, 2020
Posted by: Sandy1206
from Jersey City, New Jersey
The product has changed this time, as the pad comes off the disk. The last pack was the one with problem. I will be looking for another product.
No, I would not recommend this to a friend.
Response from clorox.comBy Monique P., The Clorox Team, August 20, 2020
Hi, Sandy. We're sorry to hear that the pad from our Clorox Disinfecting Toilet Wand didn't stay attached, and we'd love to improve your experience. Please give us a call at 800-227-1860 and mention reference number 200820-000114. We hope to hear from you soon.
Written by a customer while visiting clorox.com
Customer Rating
1
Disappointed
on October 24, 2020
Posted by: Anonymous
from Orange, Ma
I understand that times are tough with rhis pandemic and everything, however i am very disappointed. I have always used the toilet wand to clean our toilets. However since covid hit, the replacemnt heads are not made as well as they use to be. They fall apart in seconds. Also the last two times I bought a ten pack of them, there has only been 7 in the box.
No, I would not recommend this to a friend.
Response from clorox.comBy Monique P., The Clorox Team, October 26, 2020
Thank you for letting us know about this, Nikki. We're sorry to hear your Clorox Disinfecting Toilet Wand didn't stay together as expected, and we'd love to turn this into a positive situation for you. Please reach out to us with reference number 201026-001021. We hope to receive your call soon.
Written by a customer while visiting clorox.com
Customer Rating
1
Pads fall offfff!!!!!
on January 10, 2021
Posted by: Cv2003
from San Diego
[This review was collected as part of a promotion.] I have bought this product before and it worked but I just bought this package and have used now 3 pads and they fall apart as soon as they hit the water... or before. Do not recommend this product at least not until there is a better quality and the pad stays on... really disappointed.
No, I would not recommend this to a friend.
Response from clorox.comBy Monique P., The Clorox Team, January 11, 2021
Hello, and thank you for your post. We're sorry to learn that we failed you with our Clorox Disinfecting Toilet Wand, and we'd love to improve this situation for you. When you have a moment, please give us a call at 800-227-1860 and mention reference number 210111-001114. We hope to hear from you soon.
Written by a customer while visiting clorox.com
Customer Rating
2
Falling Apart
on March 13, 2021
Posted by: Shirl64
from Connecticut
When these first came out they were a godsend. The happy thought of disposing after every use. Now they just fall apart as soon as they hit the toilet and instead of disposing them In the garbage I am flushing down the toilet because they float into the hole of the commode where you can’t see them. I waste more than I use and this sucks because these are not cheap. I am just so disappointed with this product. it’s not as durable as when they first came out. Now they are so cheaply made and cost more.
No, I would not recommend this to a friend.
Response from clorox.comBy Stephen G., The Clorox Team, March 15, 2021
We appreciate your feedback, Shirl. We're sorry to learn that our Toilet Wand Heads aren't as durable as usual, and we want to turn this around for you. Please give us a call at 800-227-1860 and mention reference number 210315-000514. We hope you'll get in touch soon.
Written by a customer while visiting clorox.com
Customer Rating
2
Cleaning head scrubber detaches quickly
on July 31, 2016
Posted by: justjan808
from Honolulu, HI, USA
[This review was collected as part of a promotion.] The quality seems to have deteriorated. I stick the wand in, start to scrub and then the:"scrubbie" part of the "head" detaches... It didn't do that before.
Pros: Easy to use, Powerful cleaning
No, I would not recommend this to a friend.
Response from clorox.comBy Alex R., Clorox Consumer Services, August 9, 2016
Hey Jan, we're sorry to hear that the scrub head was detaching in use. We wouldn't expect that to happen. So we can provide you with a better experience, please call us at 800-227-1860 Monday through Friday, 9:00 AM-5:30 PM EST. We're always here to help!
Written by a customer while visiting clorox.com
Customer Rating
1
Toilet Wand -What happened?
on October 8, 2017
Posted by: kggreer
from Kansas City
[This review was collected as part of a promotion.] I used to LOVE these, super easy, affordable, easily disposable. Been using them for years but the last 2 refill boxes have been horrible. They just fall apart. I'm sure they're getting stuck in peoples toilets because they just fall apart with little to no scrubbing. What happened? I'm not sure if you've changed the glue you use or what. Now I've got to find something else to start using which frustrates me! IF you figure out what's wrong and get it fixed let me know!
Pros: Easy to use
No, I would not recommend this to a friend.
Response from clorox.comBy Cory, The Clorox Team, October 9, 2017
Hello. We’re sorry to hear that your Clorox ToiletWand pads are falling apart. Your satisfaction is important to us and we’d like to make this right. Please give us a call at 800-292-2200, so we can assist you. Be sure to use reference number: 171009-000865 for swift service.
Written by a customer while visiting clorox.com