Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
3
Ec4 error code
on February 14, 2021
Posted by: Den63
I bought my 12 cup Easy Measure two months ago. I am now getting an Ec4 code on the clock, and the freshness reminder keeps scrolling through all the times. I tried unplugging it and plugging it back in but it will not reset. Help!
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We apologize if you are having difficulties with your Mr. Coffee coffee brewer. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Joining the ranks of suddenly stopped working
on March 20, 2021
Posted by: Awood
from Richmond VA
Gender:Male
Purchase on 2/3/2021. Worked great including the programmed brew this am. Had to make a second pot today and it did the beep-beep, “fresh” light and nothing else. Tried unplugging, reprogramming, etc. Same outcome.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 22, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
help
on March 31, 2021
Posted by: john1969
Gender:Male
does anybody know what the Ec4 code means? it just appeared after I unplugged my coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 1, 2021
Thank you for contacting Mr. Coffee® Brand. The error might mean that the unit is not getting enough electric current or there was a system error. Kindly follow the steps below to resolve your issue with the coffee maker:
- Unplug and replug the coffee maker back after 3 minutes
If this won't fix your issue, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
- Unplug and replug the coffee maker back after 3 minutes
If this won't fix your issue, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Bad quality
on April 8, 2021
Posted by: Babe 18
from Chicago, IL
Gender:Female
We used this coffee machine for a month. From the beginning, I did have questions that the close lid felt weird, I thought maybe it is washable so they designed like that. Today after my husband clean the basket, the lid can’t close anymore. We tried many times,but still it couldn’t close.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 21, 2021
Thanks for reaching out to Mr. Coffee! This is certainly not the experience we want you to have. Kindly check if all parts are placed properly and if there's any hindrance on the lid. We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Works great for two days only!
on April 9, 2021
Posted by: Bloe
from Central Vermont
Gender:Female
We bought this to replace a coffee pot lost in water damage in our home. After three days, the first one stopped working. Just stopped working. The electric worked, but the the coffee didn’t brew. The store easily exchanged for a new one, then one day later, the same
thing happened. really should not buy this product.
thing happened. really should not buy this product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 12, 2021
We apologize if you are having difficulties with your Mr. Coffee® 12-Cup Programmable Coffeemaker, Brew Now or Later. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Junk worked for a month
on April 12, 2021
Posted by: FredCarpinski
from Gladstone, MI
Gender:Female
I wish I would have read the reviews for this coffee make before purchasing. Worked fit maybe a month. Just stopped brewing coffee. Waste of money. Beck yo the trusty old Bunn.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 13, 2021
Thanks for reaching out to Mr. Coffee! Oh no this is certainly not the experience we want you to have. Kindly follow the steps below to resolve the issue:
- Unplug then replug after 3-5 minutes
- Plug to another outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
If this doesn't work, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we'd be glad to assist you further. Have a nice day.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Owner
on April 29, 2021
Posted by: bb_959
from MI
Gender:Male
Bought this 12 Cup M/N: BVMC-PC12BL2-NP a few months ago 4-5 and one day Istarted it, the Brew light came on but no brewing or hot plate warming up. The Thermistor went out on it andI called Mr. Coffee, they offered a different 12 Cup with compatable features and I will receive it in about a week. Can't ask for more than that from any company.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, April 29, 2021
Thank you for reaching Mr. Coffee® Brand. This is certainly not the experience we want you to have with your coffee maker. We suggest you to try the troubleshooting steps below:
- Unplug then replug after 3-5 minutes
- Plug to another outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
If this doesn't resolve your issue, we believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you further. Have a good day!
- Unplug then replug after 3-5 minutes
- Plug to another outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
If this doesn't resolve your issue, we believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you further. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not happy
on May 1, 2021
Posted by: Zak7
from Denver, CO
Gender:Male
I just bought this model and there is no instruction manual. There is a qr code which brings you to a list of coffee makers, but the BVMC-PC12BL2-NP is not on the list. Please help!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 6, 2021
Thank you for reaching out to Mr. Coffee®. We're so sorry to hear that there were issues that prevented you from brewing your coffee maker. Don't worry, we got you! One of our specialists will send you the manual through email. Have a great day!
Written by a customer while visiting mrcoffee.com