Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
2
finding a manual
on January 31, 2021
Posted by: AM coffee lover
from Macomb Township, Michigan
Gender:Female
I just bought this model 3 days ago because I like to have my coffee brewed by the time I get up. There is no manual with the coffee maker. If you go to the site for instructions and manuals you will NOT find the model listed on the bottom of the machine. Thanks to another old review, I found a manual, and instructions for the "delay brew" function. It is under 12 cup, PC12_19ESM1. Really very frustrating. Almost returned the coffee maker to the store.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, March 17, 2021
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. You may find the manual for this coffee maker by going to this model's page on our website. Under "Service & Support" you should see a link redirecting you to a pdf manual page or please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Finally figured out how to set delay start!
on January 12, 2021
Posted by: Go Zags
from Spokane WA
I bought this machine yesterday and was disappointed when it didn't start brewing at 5:30 AM, as I "thought" I had set it. I finally found the manual listed under the wrong description...12 Cup PC12_19ESMI. It doesn't say programmable but when you click on the link you will see this programmable coffee maker. Originally, I set the delay start time (the white light blinked) and then the light just went out. This is why it didn't work the next day. After reading the above manual I noted you have to push the delay start button a second time after you set the start time. It then changes to a solid white light to indicate it is set. You have to reset it each day. I assume this solves the problem and I will have coffee at 5:30 AM tomorrow. It would be a lot easier if Mr. Coffee simply dropped a piece of paper in the box explaining how to set the delay start time button correctly!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 12, 2021
We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Pause function does not work
on June 20, 2021
Posted by: tidalwv
from Kalamazoo, MI
Gender:Female
Like others I purchased this maker because Mr. Coffee has been a dependable brand in the past. This maker is suppose to have an "auto pause" which it does not. Coffee comes spilling out all over counter. Also it's very hard to tell how much water to put in the water chamber for brewing. We have our pot located right next to the sink, it's easy to fill right from our spout instead of filling the pot and pouring water from that. I'm going to try and return or replace this model. I would not recommend.
Response from mrcoffee.comBy Mr. Coffee, June 22, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this to our attention and we are sorry that our Mr. Coffee®12-Cup Programmable Coffee Maker didn't meet your expectations. This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. We are always looking for ways to better our product and services, and your feedback would certainly help us in improving it moving forward.
Have a great day!
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Decent coffee, no instruction manual
on September 1, 2021
Posted by: Judyh6457
from San Diego, CA
Gender:Female
I needed a new coffee maker because the carafe in my old one broke. I have had several Mr. Coffee machines, but this is the first with no manual in the box. That is unacceptable. Also, the model number of my coffee maker is not listed on their website for getting instructions. Really awful that I have to spend so much time looking for a manual online and still not finding one! Model BVMC-PC12BL2-NP. If you want a better review, send me the instructions.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 1, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this to our attention, and we're sorry to hear you did not receive an instructions manual for your Mr. Coffee® 12-Cup Programmable Coffeemaker. We will make sure that our design and production team are made aware of your feedback.
So we can send you a soft copy of your user manual - we urge you to please contact us directly.
We look forward hearing from you!
So we can send you a soft copy of your user manual - we urge you to please contact us directly.
We look forward hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disppointed
on November 7, 2021
Posted by: Hichem Plefter
from Algeria
Gender:Male
I received this product as a gift from my sister who lives in USA... I was very happy coz I enjoyed the coffee two times then everything changed.NOW, I press the BREW NOW botton and nothing happen although the green light is ON...what's wrong with it...any help plz
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, November 9, 2021
Thank you for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your new coffee maker.
We're sorry to hear that it's not brewing. To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance.
Take note that our products have a year limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
We're sorry to hear that it's not brewing. To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance.
Take note that our products have a year limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks water every time we make coffee
on November 27, 2020
Posted by: EJP1
from Twin Cities, MN
Gender:Female
After owning it less than 2 years, it started leaking water every time we made coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, November 30, 2020
That is definitely not the kind of experience that we want you to have. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Kindly fill-up this form
https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on December 25, 2020
Posted by: antgar54
from Louisville, KY
Gender:Male
I bought this particular unit because of both the low price and the simplicity. It worked great for the first few uses, then the glass pot cracked right next to the handle. After inspection, it was of no surprise, the handle is made of cheap hollow plastic, flimsily connected to the glass coffee pot. The pot itself was not abused or immersed in any sort of extreme hot or cold conditions. In my opinion, the quality of Mr. Coffee products seems to be worse every year. I will most likely be selecting a new brand for my next coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Program doesn't work reliably
on January 4, 2021
Posted by: Groover
from Southern IL
Gender:Male
It gains time on clock, like 5 min./day. Also, the preset start time goes back to "12:00" every day so it must be manually reset back to the regular start time. Besides that, it works well to make coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 5, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com