Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
2
Works
on December 17, 2020
Posted by: Hnala2
from Modesto ca
works fine but while cleaning a part flew off of brew basket now it just pours
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working
on December 25, 2020
Posted by: Catron7
from Washington State
Gender:Female
We bought this model about a month ago, with great confidence in the reputation of Mr Coffee products. I've had previous one that lasted for years. Everything worked fine until this morning..(Christmas!!). It would not brew, digital screen reads "Ecl". Nothing in the owner manual about troubleshooting or what this code may mean. We were very
disappointed. Unplugging to reset did nothing.
disappointed. Unplugging to reset did nothing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Got EC2 Error and unit does not work
on January 2, 2021
Posted by: SW1951
from Washington State
Gender:Male
I bought this about four months ago and it worked fine until the clock went crazy today. I went to reset the clock and all I got was the EC2 error message and now nothing works.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Hey there! Thanks for reaching out! Kindly follow the steps below to resolve your issue:
- Unplug and replug
- Plug to a different outlet
If this won't fix your issue, kindly fill-up this form https://www.mrcoffee.com/on/demandware.store/Sites-mrcoffee-Site/default/Support-Show?cfid=contact-us and we will get you all taken care of. Have a nice day!
- Unplug and replug
- Plug to a different outlet
If this won't fix your issue, kindly fill-up this form https://www.mrcoffee.com/on/demandware.store/Sites-mrcoffee-Site/default/Support-Show?cfid=contact-us and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Need manual
on January 10, 2021
Posted by: Jolene Cota
from Wi
Gender:Female
I just bought this coffee maker yesterday, 1/10/2021. I don't know how to set the brew later feature so the coffee brews at a specific time. I looked online for manual and I can not find it for my model which is BVMC-PC12BL2-NP. How do I find the manual?? The instructions that came with are useless. Not happy
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, March 17, 2021
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. You may find the manual for this coffee maker by going to this model's page on our website. Under "Service & Support" you should see a link redirecting you to a pdf manual page or please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on January 11, 2021
Posted by: NancyD
from Carol Stream,Illinois
Bought this Mr Coffee in July 2020, because my precious maker, that was at least 8 years old stopped working. This morning after brewing, it started alarming and “clicking” as if it was resetting itself. I unplugged it hoping it just needed to reset. Continues to do the same thing! I just threw the box out thinking after 6 months I’m ok to do so.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Model # PC 12BL2NP
on February 2, 2021
Posted by: Connie2
from Holland, Michigan
Gender:Female
Bought this coffee pot on 1/31/21, and the carafe cracked after one use. I've used Mr. Coffee pots for decades. I guess it's time to try another brand.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , February 3, 2021
We are sorry to hear that the carafe of your Mr. Coffee® 12-Cup Programmable Coffeemaker, Brew Now or Later cracked. We can assist you getting a replacement carafe and kindly connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Basket issues
on February 6, 2021
Posted by: Jilldzinr1
from Johannesburg, OH
Gender:Female
Works fine as a brew now, auto off coffee maker but the basket hardware (plunger assembly) fell apart after two weeks of use. Now we need parts or a new basket.
Response from mrcoffee.comBy Mr. Coffee, February 9, 2021
It saddens us to hear this. Our products, including accessories and replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer & Amazon.
For further assistance, please connect with us via Live Chat at www.mrcoffee.com or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you.
For further assistance, please connect with us via Live Chat at www.mrcoffee.com or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
What is going on??
on February 12, 2021
Posted by: Judtz
from Tigerton, WI
Gender:Female
I just bought this coffee maker yesterday, and can not get it to make a cup of coffee, the water heats, but does not go up and over the grounds, It does appear that a piece is missing, I have drank alot of coffee over my 65 years, and have previously owned Mr Coffees, but am not happy, or else I have gone crazy!! Is there not supposed to be at least a tube to transfer the water from the water side to the grounds side?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We apologize if you are having difficulties with your Mr. Coffee coffee brewer. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com