Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
2
Programmable issues
on December 17, 2020
Posted by: Mom from Michigan
from Brownstown Township, MI
Gender:Female
I just purchased this week, I chose Mr. Coffee programmable because of my confidence in the product/company. I am not very happy with this model! I set the programmable feature every day, but it never turns on at the time set. I push the button to set, it starts flashing, I set the time, then nothing happens in the morning. It does not have an indicator to show if it has accepted or set the program, so the assumption is that it is set. I have even tried unplugging and resetting, still nothing. Looked for the instruction manual online, nothing for BVMC-PC12BL2-NP, because the one in the box was not very helpful. Not very happy!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , December 17, 2020
We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffeemaker, Brew Now or Later does not work properly. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
This coffee maker sucks!
on January 29, 2021
Posted by: noneof
Gender:Female
Bought this last nite to replace broken 5 cup Mr Coffee pot. Should have known to switch brands. Wish I had read the reviews prior to purchase. Just like all other comments...the Brew Later button doesn't work. NO INSTRUCTIONS listed in the one page insert in box to explain how to set it. NO INSTRUCTION MANUAL ONLINE EITHER. I'm not wasting my time any further. As soon as the store opens I'm taking it back for a refund and will buy a different brand. I DON'T NEED THE GRIEF WITH THIS SUBSTANDARD COFFEE POT. To the manufacturer-quit apologizing as if you didn't know of these issues! Read your own website reviews and PULL THIS PRODUCT FROM THE SHELVES. Go back to the drawing board with the feedback on this site and fix the problems before marketing it again. Insanity is doing the same thing over and over again and expecting a different result. THIS IS INSANE!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
One Week old and Won’t Brew
on March 4, 2021
Posted by: PewterTim
from MN
Gender:Male
Bought about a week ago. Right from the beginning it would randomly start beeping for no reason. Now it won’t brew and I can’t do anything. The Later message is lit and there is a 2 in the display. I’ve unplugged several times and still goes back to the same display.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 4, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor design
on January 31, 2021
Posted by: Donald76
from Wisconsin
Gender:Male
I have always bought Mr.Coffee coffee makers and have always been satisfied with them. I just bought this one, it works fine but the design really sucks. 1st, the fill lid opens from the side, right to left. Big inconvenience for me, I’m left handed. 2nd, when the lid is open it is between my sink and the coffee maker, I don’t have the counter space to put it anywhere else. If I would have noticed this before I bought it, I would have left it on the shelf. 3rd, the viewing window isn’t that easy to read. Whoever designed this isn’t very good at designing. As soon as I find one that works for me, I’ll throw this pile in the garbage.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great for what I want
on February 10, 2021
Posted by: Gillington
from Kansas City, mo
Gender:Male
I bought this maker so I could put in some fresh ground coffee, push a button and get a good cup of coffee. It does exactly that. Very happy!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, February 10, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Coffee pot!!
on September 26, 2019
Posted by: trevesty1970
from Kansas
Gender:Male
[This review was collected as part of a promotion.] I really, really like the Mr. Coffee 12 Cup Programmable Coffeemaker!! I really like that it has a reusable, washable filter. The ability to pause brewing to grab a cup of coffee is awesome!! I also like that it programmable, no more waiting for coffee in the morning, I LOVE this feature, and it will automatically shut off after 4 hours, so no more worrying about if I shut the coffee pot off. GREAT product!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 22, 2021
Thank you for leaving such a nice review about our coffee maker. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great features!
on September 27, 2019
Posted by: Tony28
from Seven Hills, OH
Gender:Male
[This review was collected as part of a promotion.] My review is on the Mr. Coffee 12 Cup Programmable Coffeemaker. This Coffeemaker has some great features. It has a brew now or later that allows you to set brewing ahead of time, (before you go to bed), and you can have the coffee when you wake up first thing in the morning. It comes with a reusable filter, which is very handy, and It also has a Grab-A-Cup Auto Pause feature. It allows you to stop the brewing cycle to pour a cup of coffee, and then continue brewing until it is done brewing the rest of the pot. I really like this feature because my single cup coffee maker just broke and this has both coffee makers features in one, (the single cup brewer and the 12 cup brewer). I am able to grab my cup of coffee and go on my way, and the rest of the family will have theirs in the pot waiting for them. The coffeemaker will automatically shut off after 4 hours, so you don't have to worry about forgetting about it. I really like this coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 22, 2021
Thank you for leaving such a nice review about our coffee maker. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love my Coffeemaker
on September 27, 2019
Posted by: Odum
from Lumberton, NC
Gender:Female
[This review was collected as part of a promotion.] This Mr. Coffee programmable Coffeemaker is awesome. It has my coffee ready when I wake up and makes enough to last throughout the day. This coffee maker is easy to use and program. I recommend trying this coffeemaker.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 22, 2021
Thank you for leaving such a nice review about our coffee maker. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com