Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
1
no manual
on January 5, 2021
Posted by: gs454
Gender:Male
can not find manual listed can not find manual listed
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, March 17, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. You may find the manual for this coffee maker by going to this model's page on our website. Under "Service & Support" you should see a link redirecting you to a pdf manual page or please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Love my Mr. Coffee
on January 15, 2021
Posted by: Jen27
from Buckeye, AZ
Gender:Female
I have had mine(in artic blue) for about a year. The pot got broken and I'm having a hard time just trying to get the pot(in artic blue) replaced. Other then that it works great (using an older pot from a different coffee maker for now) but it works.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care, January 15, 2021
Thank you for leaving such a nice review. We are glad that you love our Mr. Coffee® 12-Cup Programmable Coffeemaker, Brew Now or Later. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Be careful removing the lid!!
on August 17, 2021
Posted by: Lala9233
from Cincinnati Ohio
Gender:Female
Decided to throw out the unused, cheap and leaky coffee maker we "inherited" from my parents because...it was time. We didn't want or need anything that required barista type skills.. just coffee!
This one was perfect for us...(the color!!) However, that changed about a month later. As I pushed to open the lid from the empty carafe, I heard something hit the floor. The top of the carafe under the handle snapped off causing the handle to partiality detach!!
This one was perfect for us...(the color!!) However, that changed about a month later. As I pushed to open the lid from the empty carafe, I heard something hit the floor. The top of the carafe under the handle snapped off causing the handle to partiality detach!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, August 18, 2021
Thank you for contacting Mr. Coffee® brand. Thank you for taking the time to share your experience. We are sorry to hear that the lid of the carafe got broken. No worries, we are here to help. Your coffee maker has a year warranty. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Could not get brew later to work.
on March 13, 2021
Posted by: Coffee Drinkers Forever
from WY
Gender:Male
information manual that come with the coffee maker. doesn't tell you how to use the brew later mode. after searching for two days I finally found how the brew later mode worked in the frequently asked questions. You have to set up the brew later by,
1. Press brew later button
2. set time to brew
3. Press brew later button again
Now you should have a light on the brew later button.
After you set the time up for brew later. You should not need to reset the time unless you want to change the time to brew.
you will have to press the brew later button twice if not change time.
Should have a solid light if brew later is set.
Need to add this to your information manual with the coffee maker.
1. Press brew later button
2. set time to brew
3. Press brew later button again
Now you should have a light on the brew later button.
After you set the time up for brew later. You should not need to reset the time unless you want to change the time to brew.
you will have to press the brew later button twice if not change time.
Should have a solid light if brew later is set.
Need to add this to your information manual with the coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, March 15, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
How Pm works
on December 2, 2021
Posted by: caffeine addict
from ohio
Gender:Male
So when your going through the hours on the pot you will see a small dot appear next to the pm sign, this indicates if it is pm or am. Its just sad they couldnt include this on the instructions, also if your having trouble with brew later, click the button set time(blinking light) and then double tap it, the brew later button should then stay on should stay on. Hope this helps ppl!
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Used once and the inner basket broke! Junk.
on April 3, 2021
Posted by: Anonymous
from Cincinnati, Ohio
Gender:Male
So I bought this coffee maker the other day because my old one was too small and I needed a 12 cup. I used it once and the plastic piece in the inner basket broke off and the spring went flying. Not sure if there was another piece but it will not fit back in the hole with the spring without another plastic piece to hold it on so I'm guessing that is gone now I have searched my kitchen and I cannot find it. So I guess I have to go find a replacement basket somewhere or buy another machine which will not be by Mr. Coffee
Response from mrcoffee.comBy Mr. Coffee, April 5, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Loved It
on November 16, 2020
Posted by: TRoe
from Waco, Texas
Gender:Female
I purchased this coffee maker within the last year. I loved everything about it. It is easy to set the brew later, it is easy to fill and set up for our morning routine. But recently the button you push to delay brew has started to stick and I have had to play with it to get it to activate. It makes a great cup of coffee, but Im not sure if I would have purchased it with this issue
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care, November 26, 2020
Hey there! This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Dont
on January 17, 2021
Posted by: Zumbarick
from Hsmburg ny
Gender:Male
Spills coffee all over the place ever other cup. Not user error. Worst one ever. Rather have a 10 dollar one any day
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 18, 2021
We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffeemaker, Brew Now or Later is leaking. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com.
Written by a customer while visiting mrcoffee.com