Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
2
Bvmc PC 12bl2 np model
on January 29, 2022
Posted by: Vornhamm
from Williamsburg, oh
Gender:Female
I have the correct time set. I then press the delayed brew, light flashes, set time to brew, press delayed brew again. Solid light above the delayed brew button. Next morning, coffee brews. Go to set the delayed brew for the next morning, however, the time is not set at pm for current time. Do you have to set the delayed time and current time every day. Cannot find the manual for this model.
Response from mrcoffee.comBy MrCoffee, January 31, 2022
Thank you for contacting Mr. Coffee®! We appreciate you bringing this to our attention and we are sorry that you are having difficulties with your Mr. Coffee® 12-Cup Programmable Coffeemaker. This is not the experience we want you to have.
We want to let you know that you only need to set the delay brew once and will automatically do it unless the coffee maker will be unplug.
Your coffee maker has a 1 year limited warranty. If you need more help, we'd like to kindly request that you contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us.
We want to let you know that you only need to set the delay brew once and will automatically do it unless the coffee maker will be unplug.
Your coffee maker has a 1 year limited warranty. If you need more help, we'd like to kindly request that you contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Burned out Brew Now light
on February 11, 2022
Posted by: Monique64
from Deer Trail, CO
Gender:Female
About two months of purchasing this coffee maker the Brew Now light went out. Therefore we don't know when the coffe maker is on or off so several times we unplug it to be safe that it is off
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 14, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffeemaker's Brew Now light went out. This is certainly not the experience we want you to have. No worries, we are here to help. The issue might be because the unit is not getting enough power from the wall outlet where it is currently plugged in. To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work properly. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Broke after 2 months!
on February 26, 2022
Posted by: Kris Oh
We bought this December 22nd, 2021, and it broke on February 25, 2022. The brew cycle will not start even though the machine is powered up. I'm extremely unhappy!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 28, 2022
Thank you for reaching to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffeemaker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
weak carafe
on March 23, 2022
Posted by: mindyabidnez
from 48322
Gender:Female
carafe easily breaks and it's difficult to find a replacement. also
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 29, 2022
Thank you for contacting the Mr. Coffee® Brand! We appreciate you bringing this to our attention. We are sorry to hear that the carafe easily breaks and that you are unable to search for a replacement.
The part number that you need for the replacement carafe is 2104489.
As we look for new ways to bring our products directly to you, we rely on our retail partners to bring you the best of Mr. Coffee® products. If you want to purchase a carafe, you can visit the websites and click on the option to find it online or find the retailers and product availability nearest you. Prices may vary depending on the retail store.
Your Mr. Coffee® 12-Cup Programmable Coffeemaker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can gather more information from you and provide you with a better solution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
The part number that you need for the replacement carafe is 2104489.
As we look for new ways to bring our products directly to you, we rely on our retail partners to bring you the best of Mr. Coffee® products. If you want to purchase a carafe, you can visit the websites and click on the option to find it online or find the retailers and product availability nearest you. Prices may vary depending on the retail store.
Your Mr. Coffee® 12-Cup Programmable Coffeemaker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can gather more information from you and provide you with a better solution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Set clock
on March 30, 2022
Posted by: Sabrina13
from Michigan
Gender:Female
I have been trying to set the clock for hours now and it won’t stay it is moving in super speed ????? Why don’t u have instructions for everything on here ??
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 31, 2022
Thank you for reaching out to Mr. Coffee® brand. We are sorry to hear that your Mr. Coffee 12 Cup Programmable Coffee Maker's clock is not working properly. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, we advise to try resetting the clock. Please unplug the coffee maker first and let it rest for 3-5 minutes. Then plug in the coffee maker and set the current time using the hour and minute buttons. 5 Seconds of inactivity will set clock at time selected.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
No instructions
on April 20, 2022
Posted by: Sandikbv43
from Strasburg CO
Gender:Female
Just bought this Model BVMC-PC12BL2-NP!! No instruction manual!! Can't find it online. Have only had Mr. Coffee in the past thought the Brew Later function would be great...NOT!! Can't make it work!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 21, 2022
Thank you for contacting Mr. Coffee®! We are sorry to hear that you cannot find the instruction manual online and that the Brew Later function is not working. No worries, we are here to help.
To access and download the instructions manual for your coffeemaker, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for PC12_19ESM1 - 12 Cup Coffee Maker User Manual.
Also, to set the Brew Later feature, please follow the steps below:
IMPORTANT: YOU MUST SET THE CLOCK BEFORE USING THIS FEATURE.
1. Press Brew Later. The display flashes “12:00”. To set desired brew time, press the Hour and Minute buttons. Press Brew Later to set the time selected.
2. The Brew Later indicator will light up, showing that the coffeemaker is pre-set to brew at a later time. If you change your mind and wish to turn off the Brew Later feature, press the Brew Later button again and it will turn off. Once the Brew Later time is set, the coffeemaker will automatically remember it until you change it or unplug the machine.
Note: As a reminder, if you want to continue to use the Brew Later feature, you will have to press Brew Later each time. Your coffeemaker will not automatically start the next day.
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
To access and download the instructions manual for your coffeemaker, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for PC12_19ESM1 - 12 Cup Coffee Maker User Manual.
Also, to set the Brew Later feature, please follow the steps below:
IMPORTANT: YOU MUST SET THE CLOCK BEFORE USING THIS FEATURE.
1. Press Brew Later. The display flashes “12:00”. To set desired brew time, press the Hour and Minute buttons. Press Brew Later to set the time selected.
2. The Brew Later indicator will light up, showing that the coffeemaker is pre-set to brew at a later time. If you change your mind and wish to turn off the Brew Later feature, press the Brew Later button again and it will turn off. Once the Brew Later time is set, the coffeemaker will automatically remember it until you change it or unplug the machine.
Note: As a reminder, if you want to continue to use the Brew Later feature, you will have to press Brew Later each time. Your coffeemaker will not automatically start the next day.
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Inconsistent, don’t buy for “Brew Later”
on May 25, 2022
Posted by: JavaLu
from Dayton, Ohio
Gender:Male
Saying this coffee pot will brew later is about as specific as they should be able to claim. The crappy clocks in this model do not keep time so you may wake up to fresh coffee or a pot that brewed at 1am and is now ice cold. Don’t buy this model unless you want a pain in the neck.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, May 25, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12 Cup Programmable Coffee Maker's clock is not working properly. That is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker's clock is not working properly, kindly follow the troubleshooting steps below:
- Unplug the unit.
- Leave it unplugged for at least 30 seconds.
- Check to see if the clock issue is resolved.
Your coffee maker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
If your coffee maker's clock is not working properly, kindly follow the troubleshooting steps below:
- Unplug the unit.
- Leave it unplugged for at least 30 seconds.
- Check to see if the clock issue is resolved.
Your coffee maker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Mr. Coffee can't even supply an owners manual!!!
on June 1, 2022
Posted by: Bwhaler
from Castle Pines, CO
Gender:Male
I bought this Mr. Coffee. I opened the box and a 1 page, very small instructions didn't even include how to program it for delayed brew. You go to their website and you can't even find where to print the instructions which they should of included with the unit in the first place! I am returning the unit today because they are so conservative they can't afford a couple of pieces of paper on how to operate the coffee pot!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, June 2, 2022
Thank you for reaching out to Mr. Coffee®! We are sorry to hear that the Mr. Coffee® 12-Cup Programmable Coffeemaker didn't come with a detailed instruction manual. No worries, we are here to help.
To access and download the instructions manual for your coffee maker, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for PC12_19ESM1 - 12 Cup Coffee Maker User Manual (Target) or PC12_19ESM1 - 12 Cup Coffee Maker User Manual (Walmart).
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
To access and download the instructions manual for your coffee maker, go to the support tab (located on the upper right side of the website’s page). Click the Instruction Manuals and look for PC12_19ESM1 - 12 Cup Coffee Maker User Manual (Target) or PC12_19ESM1 - 12 Cup Coffee Maker User Manual (Walmart).
If you need further assistance, please contact us directly or fill out the contact us form below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com