Customer reviews from mrcoffee.com
Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
276
4 Stars
40
3 Stars
14
2 Stars
20
1 Star
34
85%of customers recommend this product.
(
310 out of
366)
Customer Reviews for Newell - Mr. Coffee 12-Cups Automatic Coffee Maker - Stainless steel and Black
Customer Rating
3
Cracked pot
on September 1, 2021
Posted by: Shorty 95
from Roseville MI 48066
Gender:Female
I bought this pot several months ago and love the color and product but the pot cracked at the bottom from being on drinking most of the full pot, only had coffee on the bottom of pot and it has a 4 hours auto shut off and when I went to use it the next morning I noticed the pot was cracked. I Love the artic blue color and can not find a replacement pot in this color, is there a way of ordering one from you?
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, September 1, 2021
Thank you for contacting the Mr. Coffee® Brand. We appreciate you bringing this to our attention.
We are sorry to hear that you are unable to search for a replacement for your carafe. Currently, this unit's replacement part is not available. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department.
For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
We are sorry to hear that you are unable to search for a replacement for your carafe. Currently, this unit's replacement part is not available. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department.
For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
loved my mr. coffee
on September 3, 2021
Posted by: dee27
from tacoma
Gender:Female
I have a 12 cup brew now or later coffeemaker and have loved waking up to the smell of fresh brewed coffee, but now it displays Ec4 and won't work no matter what I do! So sad.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, September 9, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that you are having an "EC4" error on your coffee maker. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is displaying some error codes on its display, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in. To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Easy to prepare and quick brew time
on September 6, 2021
Posted by: Franklie1
from Richmond, IN.
Gender:Male
Wanted a simple coffee maker and reasonably priced. May be in low end of products similar but we'll pleased with this purchase.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
NO Instructions!!
on September 19, 2021
Posted by: JLVNYC
from NYC
There is no instruction manual! It's a programmable unit, but has NO information about HOW to program!!??
It's going right back. Useless.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 21, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Coffee Maker. We are sorry to hear that the instructions manual is missing. We do want you to know that we value your input, suggestions, and criticisms. Your opinions are helpful to us and we apologize for any inconvenience and frustration.
So we can further assist you obtaining an instructions manual for your coffee maker model, we urge you to please contact us directly.
Have a great day!
So we can further assist you obtaining an instructions manual for your coffee maker model, we urge you to please contact us directly.
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Brewing n
on October 3, 2021
Posted by: Retired Engineer
from Columbus OH
Gender:Male
Brewing basket broke. Lost the spring . Joining other users hsving same issue. Tell your design engineers to not creste Mickey-Mouse assemblies. So say I, with 40 yrs experience of managing product design
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 4, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Coffeemaker. We're sorry to hear about the broke brew basket.
We would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high quality products for decades and we expect them to last.
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
We would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high quality products for decades and we expect them to last.
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Junk
on October 16, 2021
Posted by: Zinnia
from Seattle
Gender:Female
It worked once just fine. Next time it won't work. Read instructions over and over tried programable. unplugged blah blah blah, still won't work at all.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, October 19, 2021
Thank you for contacting the Mr. Coffee® brand. We are sorry to hear that your coffee maker is not brewing/ not turning on. This is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet.
For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or please fill out the form below so we can determine the best resolution. Have a great day!
https://www.mrcoffee.com/support/contact-us
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet.
For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or please fill out the form below so we can determine the best resolution. Have a great day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Programmable issue
on December 2, 2021
Posted by: jer44
from Seattle, WA
Gender:Male
I bought this 2-days ago. The programmable option does not work. I have had 3 of these basic coffee makers in the past 20-years and never had a problem. This one has the same problem as the other comments. will not recommend until this is resolved. No instructions.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Service Department, December 3, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry if the programmable option for this coffee maker does not work. This is certainly not the experience we want you to have. No worries, we are here to help. If the programmable feature does not work, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in. To remedy this issue, please reset the coffee maker by unplugging it and let it rest for 3-5 minutes. Plug the unit into a different wall outlet, set the programmed time and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.mrcoffee.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.mrcoffee.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Power indicator light not working
on January 10, 2022
Posted by: hivoltage90
from Kansas
Gender:Male
Bought this model from a military installation in my area new and my wife and I shut off the pot indicator light out, walk back into the house and found the power had in fact not shut off. It had been on for about thirty minutes empty, no indication and that does not function now as well. Pulled the plug, waited and tried again. Indicator does not work. This is a fire hazard, haven`t owned this maker four weeks yet and now we need a new one. What`s up with that? Till today this pot worked fine.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com