Customer reviews from drano
Drano - Max Gel Drain Cleaner, 80 Fl. Oz - Red
Average customer rating
3.6
(383 Reviews)
Rating breakdown 383 reviews
5 Stars
221
4 Stars
26
3 Stars
7
2 Stars
21
1 Star
108
64%of customers recommend this product.
(
233 out of
362)
Customer Reviews for Drano - Max Gel Drain Cleaner, 80 Fl. Oz - Red
Customer Rating
1
did not work
on June 30, 2023
Posted by: lillie
from pocatello ID
Verified Purchase:No
I have had a clog in my sink for several days I have tried Drano. In fact, I put a whole quart size bottle inside the drain in the bathroom sink. I plunged it I follow directions exclusively at expressively on the back with the hot water and still the drain is clogged. My next step is to call a plumber which I feel I should charge you for because I am not supposed to be paying for a plumber on a product that is guaranteed, it's been plugged for four days and I cannot wash my hands or brush my teeth in the bathroom for standing water with chemical in it
No, I would not recommend this to a friend.
Response from dranoBy dranopwr, dranopwr, July 5, 2023
Thanks for getting in touch, Lillie! Dealing with a clogged drain is never fun, and we're sorry to hear Drano® Max Gel didn't do the trick. Since your drain is still clogged, we'd suggest contacting a plumber as the blockage could be too far down to be reached. Keep in mind that if Drano® is still present in the drain, you shouldn't use a plunger. All that said, we stand behind our products and want to help further. Give us a call at 1-800-558-5252 (M-F, 8 AM to 5 PM CT) and provide your reference number: 22078884. Talk to you soon! - Rachel, SC Johnson Consumer Care
Written by a customer while visiting drano
Customer Rating
1
Did Not Work - Where is the warranty for getting a refund?
on June 7, 2022
Posted by: TimBo
from Carmel, Indiana
Verified Purchase:No
Purchased bottle and used as instructed. Applied 1/2 of the bottle and waited 30 minutes and then added hot water, not changed. Repeated without any change.
No, I would not recommend this to a friend.
Response from dranoBy dranopwr, dranopwr, June 9, 2022
I'm sorry to hear about your experience with Drano® Max Gel. Typically after using twice, Drano® will clear grease, soap scum, and hair from your drains. We recommend contacting a plumber after two uses as the clog could be too far down for Drano® to reach. We'd love to hear more about this and get the chance to help further. Please give us a call at 1-800-558-5252 (Monday - Friday 8 AM to 5 PM CT) and provide reference number 020715226A. - Rachel, SC Johnson Consumer Care
Written by a customer while visiting drano
Customer Rating
1
No, product did not work.
on March 22, 2024
Posted by: SA
from So Cal, CA
Verified Purchase:No
Followed all the instructions to make sure I didnt miss a step, still didnt work.
No, I would not recommend this to a friend.
Response from dranoBy dranopwr, dranopwr, March 31, 2024
Oh no - we're sorry to hear this didn't work for you. While this works great to power through tough clogs, it's possible your clog is further down the drain where Drano® can't reach so we'd recommend contacting a plumber. So we can best assist you, give us a ring at 1-800-558-5252 (Monday-Friday, 8 AM-5 PM CT) and provide this reference number 22308892. Hope to hear from you soon! - Brooklyn, SC Johnson Consumer Care
Written by a customer while visiting drano
Customer Rating
5
good product
on April 22, 2022
Posted by: reviewgrl
from estero, fl
Verified Purchase:No
This drano works great. Keep in mind it is for drains not toilets. I like that there are 2 applications per bottle. It's a good product to keep on hand. I also like that there is a money back guarantee. I received product reimbursement in exchange for my honest review.
I would recommend this to a friend!
Written by a customer while visiting drano
Customer Rating
5
Does exactly what it says!
on April 21, 2022
Posted by: Nathan
from Austin, TX
Verified Purchase:No
I received product reimbursement in exchange for my honest review. My AC drains into the pipe below my sink and will occasionally clog up. I poured this down the sink drain and it cleared it right up. We also have very hard water so it's good to know this works on pipe build up as well. Overall I'm very happy with this as it worked exactly how it said it would.
I would recommend this to a friend!
Written by a customer while visiting drano
Customer Rating
4
I would buy it again, but wish it had more "servings"
on April 26, 2022
Posted by: Derek
from Rochester NY
Verified Purchase:No
I received product reimbursement in exchange for my honest review. It is a great product! It cleaned my drain and had a great outcome. I wish there were more "servings" per container. This item only is able to clean twice, which seems low in my opinion. Wish I could get more uses for the price.
I would recommend this to a friend!
Written by a customer while visiting drano
Customer Rating
5
Easy to use
on June 25, 2023
Posted by: GR1974
from Grand Rapids, MI
Verified Purchase:No
[This review was collected as part of a promotion.] I received product reimbursement in exchange for my honest review. This drain cleaner is very easy to use and pour. It is thick and seems to coat well. Directions provide instruction on timing of when to flush hot water. I had a small backup in my shower drain and this cleared it after just 15 minutes.
I would recommend this to a friend!
Written by a customer while visiting drano
Customer Rating
1
Clearly, this product does not work!
on November 24, 2021
Posted by: FDP
from Montclair, NJ
Verified Purchase:No
The directions on how to use this product are clear and easy enough to follow. However, the results are for from what was guaranteed. I use this product to address a clog kitchen sink the day before Thanksgiving. After two attempts as directed where I ultimately used the entire bottle, the sink remains clog as if nothing was done. It has been a complete waste of time, effort and money. This product did not work.
No, I would not recommend this to a friend.
Written by a customer while visiting drano