TRU RED™ Remanufactured Black High Yield Ink Cartridge Replacement
on January 13, 2021
Posted by: S.H.
Verified Purchase:Yes
Seems to be fine no problems at this time. However delivery to the Staples store was very unorganized. I had to go back twice to pick it up. They didn't realize it had been delivered two days prior.
Have bought two cartridges and both work fine on two different printers. One did however report that it was out of black ink even though the cartridge was full. To solve that problem just press the “STOP” button and hold down for five seconds. That will tell the printer to print anyway. And it does. And will continue to print until the printer is shut down. I will buy again.
I have not used it yet but the 1”x4” cartridge box was sent in a 12” x 10” box. a little silly. I was glad to be able to get something in the mail that was not available in your store. I’ll get back to you when i use it. thank you
My Canon MX 492 printer didn't recognize the Tru Red Cartridge. So I will sending back for a refund.
Response from StaplesBy August 13, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Dear Connie Thank you so much for your review! We value our customer's feedback. If you ever have questions or issues feel free to contact our dedicated Tru Red™ ink and toner support team 1-877-228-3128.