THIS IS THE SECOND TIME THAT I HAVE ORDERED TRU RED CARTRIDGE REPLACEMENTS FOR BLACK AND COLOR INK. THE PG245XL BLACK INSTALLED FINE BUT THE CL-246XL COLOR CARTRIDGE LEAKED INK ONTO MY HANDS BOTH TIMES . THIS NEEDS TO BE FIXED OR YOU NEED TO INCLUDE A WARNING .
I am used to #1 grade ink cartridges - not remanufactured.
Response from StaplesBy September 1, 2020
Hi Beverly N. I am sorry you are experiencing a recognition error when installing our cartridge. We are here to help. Please contact us at 1-877-228-3128 for troubleshooting assistance.
It doesnt fit my machine and I drove all the way to stephenville from comanche to purchase and it doesnt work.
Response from StaplesBy May 12, 2022
Dear April We truly regret hearing that you're not completely satisfied with your Tru Red™Cancon PG-245XL replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.