Customer reviews from Staples
Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Average customer rating
2.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
23
4 Stars
7
3 Stars
7
2 Stars
4
1 Star
79
Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Posted by: WALTER T.
Verified Purchase:Yes
Could not get the printer to accept it - would not recognizing the cartridge!
Response from StaplesBy February 8, 2021
Dear Walter Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: J.K.
Verified Purchase:Yes
I was very disappointed with it.
Response from StaplesBy January 25, 2021
Dear Jean K Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product
Written by a customer while visiting Staples
Customer Rating
1
Bad Product
on April 3, 2022
Posted by: Tammy
These are terrible! Not worth the few dollars savings from HP brand. JUNK!!
Response from StaplesBy April 7, 2022
Dear Tammy We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 902 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: JOIN L.
Verified Purchase:Yes
Unfortunately HP installed firmware on my printer that now rejects all replacement cartridges that are not genuine HP. There appears to be no way around it.
Response from StaplesBy January 25, 2021
Dear Join L Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product
Written by a customer while visiting Staples
Posted by: ROD P.
Verified Purchase:Yes
Waste of money would not recommend.
Response from StaplesBy February 8, 2021
Dear Roderick Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: JEFFREY H.
Verified Purchase:Yes
these remanufactured cartridges have a good price but the "firmware" in an HP printer won't allow you to use them. doesn't have an HP chip. anyone know a cure?? I've needed a good target for my 30-06.....
Written by a customer while visiting Staples
Posted by: DAVID K.
Verified Purchase:Yes
This did not fit our printer. Printer would no accept it
Response from StaplesBy January 14, 2021
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: Bonnie
Verified Purchase:Yes
I will not buy this here as the yellow did not work at all. Will be ordering elsewhere. The red and blue both worked but continual error with the yellow.
Response from StaplesBy February 16, 2021
Dear Bonnie Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples