I have no way of knowing today how this ink cartridge will work in the long run. It will be months before I could determine. I was forced into this purchase since the HP cartidge is not available in the store or on line. I had to research how to disable HP updates which was recommended with the replacement cartridge. I hope that works I can only hope I can coax a few more months out of this printer. Completely unable to find Magenta cartridge.
I opened the plastic bag and the ink leaked out of the cartridge all over my hands. I immediately threw it away. I would appreciate Staples issuing me a credit.
Ink ran out within couple days for xl with minimal use printer wont read ink level. Will stick to buying name brand (hp) quality is best for me . This product doesn’t meet my standards.
Response from StaplesBy July 13, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
After they were installed it seemed hard to get them to work at first but they are now doing well.
Written by a customer while visiting Staples
Customer Rating
1
Awful ink cartridges
on February 21, 2024
Posted by: CECILIA L.
Got the full set of these- none of them worked in my HP Officejet Pro printer. Followed the troubleshooting directions but still no luck. Finally called and they sent me a replacement set and guess what? THEY DON'T WORK EITHER! Will take them back to Staples- meanwhile the printer hasn't worked in over a week and I am not a happy camper.