Customer reviews from Staples
Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Average customer rating
2.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
23
4 Stars
7
3 Stars
7
2 Stars
4
1 Star
79
Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Customer Rating
1
Not a lower rating available
on June 10, 2024
Posted by: MARGARET W.
from King William
The first cartridge I opened spilled ink all inside my printer. When I took it out of the printer it leaked on my floor hands and everything near. Do I want a replacement NO NO NO NO NO!
Written by a customer while visiting Staples
Customer Rating
1
Did Staples Update 902XL so it is not rejected by HP's June firmware update?
on July 31, 2020
Posted by: davjmack
HP updates firmware and the required cartridge "chips" periodically in an attempt to eliminate use of 3rd party cartridges. In order for Staples 902XL cartridges to work properly the cartridge MUST have an updated chip to match HP's recent firmware update. Does Staples have updated chips to match HP recent firmware update? Since it appears many users have written reviews stating their printers do not recognize the cartridges it appears Staples has not done this required "chip" update. Unfortunately once HP downloads the firmware eupdates to a customer's printer there is no easy ways to roll back to the prior firmware version. I learned the hard way.
Response from StaplesBy August 13, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: L.A.
from Philadelphia
Verified Purchase:Yes
My printer will not accept this cartridge and keeps sending an error message after multiple tries to reinstall it.
Written by a customer while visiting Staples
Posted by: L.V.
Verified Purchase:Yes
not working printer says it's not original and doesn't print
Written by a customer while visiting Staples
Posted by: KATHY G.
Verified Purchase:Yes
the printer would not accept the cartridge and so it didn't work for me
Written by a customer while visiting Staples
Posted by: KERRY S.
Verified Purchase:Yes
I was told this would replace the ink in my HP printer. Due to updates from HP the printer does not accept this cartridge. I was able to return..thankfully.
Written by a customer while visiting Staples
Posted by: THERESA M.
from Denton
Verified Purchase:Yes
HP Printers only work with actual HP cartridges. We tried off-brand in the past but I hoped a Staples Brand remanufactured cartridge would work. My printer recognizes as not HP and will not accept it. Very dissappointed.
Response from StaplesBy June 9, 2025
Dear Theresa M Thank you for your feedback. We are sorry to hear you are not fully satisfied with your Staples Remanufactured BRAND 902XL cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: ROY R.
Verified Purchase:Yes
Fast delivery cartridge works flawlessly. Will definitely buy again
Written by a customer while visiting Staples