Customer reviews from Staples
Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Average customer rating
2.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
23
4 Stars
7
3 Stars
7
2 Stars
4
1 Star
79
Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Posted by: C.B.
Verified Purchase:Yes
I haven't opened it up yet. It is in inventory. Waitng for other cartridge to empty out.
Written by a customer while visiting Staples
Customer Rating
3
UUUG
on July 25, 2020
Posted by: MARGARET D.
This was defective. Now that am out of ink it really matters because I cant do my work. I'm giving it a 3 and not a 1 in hopes this is a one time thing.
Written by a customer while visiting Staples
Posted by: ASHA M.
Verified Purchase:Yes
It did not work in my printer. I had to return it back. I am not sure if I can still buy same cartridge and make it work in my printer It had some technical issues
Written by a customer while visiting Staples
Customer Rating
1
Doesn’t Work in HP Printers
on February 14, 2025
Posted by: Harry D.
I should have heeded the other reviews. When installed I got the following warning: “The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. This printer is intended to work only with HP cartridges.”
Response from StaplesBy June 9, 2025
Dear Harold D Thank you for your feedback. We are sorry to hear you are not fully satisfied with your HP 902XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: HOWARD K.
Verified Purchase:Yes
Works just like the name brand but for a lot less money.
Written by a customer while visiting Staples
Posted by: STEPHANIE G.
from f
Verified Purchase:Yes
This cartridge leaked liquid ink all over my hands and table when I opened it. It must have lost quite a bit of ink whit that leak. The low cost is not worth it as I lost the ink with the leak.
Response from StaplesBy June 23, 2021
Dear Stephanie Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: A.K.
Verified Purchase:Yes
Did not work. My HP printer blocked me from using it.
Response from StaplesBy November 1, 2023
Dear Annie We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: S.S.
Verified Purchase:Yes
It didn’t work as a replacement for hp 902.
Written by a customer while visiting Staples