Customer reviews from Staples
Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Average customer rating
2.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
23
4 Stars
7
3 Stars
7
2 Stars
4
1 Star
79
Customer Reviews for Staples - Remanufactured High Yield Ink Cartridge Replacement for HP 902XL - Black
Posted by: S.C.
Verified Purchase:Yes
This ink will not work in the printer. I had to reinsert it about 10 times before I could get it to print one paper. It’s still saying it’s not compatible. Planning on returning it to the store. I don’t know why it’s not compatible. I wouldn’t recommend this product.
Written by a customer while visiting Staples
Posted by: Esthela
Verified Purchase:Yes
Printer won't work with this INK.
Response from StaplesBy Cindy, November 3, 2023
Dear Esthela We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: J.H.
Verified Purchase:Yes
After reading many bad reviews I was surprised that the TRU RED Remanufactured Black High Yield Ink Cartridge works as well as an original HP 902XL cartridge. I have used it for about three weeks and have by now printed more than 100 pages.
Written by a customer while visiting Staples
Posted by: PAT P.
from Lafayette
Verified Purchase:Yes
Didn't work in my printer
Response from StaplesBy September 26, 2022
Dear Pat We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your HP printer forcing a firmware update. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: SUZANNE T.
from Hammonton
Verified Purchase:Yes
This ink did not work in my printer so I needed to return it to Staples for HP ink.
Response from StaplesBy January 4, 2021
Suzanne T Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Customer Rating
1
Was hoping to save
on January 17, 2023
Posted by: John L.
I thought I would give this a shot but no luck. While it is technically compatible with my printer the printer will not recognize the chip. Back to HP.
Response from StaplesBy January 25, 2023
Dear John We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please reach out to our support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: D.D.
Verified Purchase:Yes
I am happy with this product and its price. I will definitely plan on buying it again.
Written by a customer while visiting Staples
Posted by: KAREN C.
Verified Purchase:Yes
This product is not compatible with our HP desktop printer.
Response from StaplesBy Cindy, November 8, 2023
Dear Karen We truly regret hearing you are having issues installing your Staples HP 902XL replacement Ink cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving this issue for you. Thank you
Written by a customer while visiting Staples