We're sorry to hear that your Dawn Platinum Powerwash didn't clean as well as you had expected, and we appreciate you taking the time to share your feedback. Our products go through extensive quality tests to make sure they get your dishes clean effectively every time when used as directed, so what you've described is not what we'd normally expect, and we're glad you reached out. It may be helpful to know that hard water, which contains a lot of dissolved minerals, is the number one cause of reduced effectiveness, so be sure to check if you live in a hard-water area as you may need to use more dishwashing liquid to get better results. Another cause of dishwashing liquid not cleaning effectively is the water temperature being too low; water should be 105 to 115°F (40.56 to 46.11°C).

Your satisfaction means a lot to us, and we'd love to learn more about your experience, so that we can provide some additional tips on how to get the best results from your Dawn Powerwash and assist you further with this. Please give our team a call at (800) 725-3296, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!