Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
12
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Posted by: Tkc
from Fair oaks, ca
Verified Purchase:Yes
In 2014 I choose a kitchen aid Pop up bc it was the cheaper choice to the Miele. since then I think there are more options. After six months the pop up failed and was dropping down when I tried to clean it. It was broken and after a series of reconditioning I put my foot down and demanded a new replacement. I had to fight for this for months and finally got a new one. it is fine now. The kitchen aid customer service has gotten so bad in the last few years that I decided to never buy one again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Hello Tkc, Thank you for your review. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you Jordan
*If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster.
*If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks good, doesn't work
on July 22, 2015
Posted by: Susan
from Hilmar, CA
I purchased an entire kitchen with kitchen aide appliances. The downdraft looks great but I've had problems from the get go...wouldn't go up/down correctly as per other reviews and now goes up but does not turn on. I am getting ready to replace it after multiple service calls, but now that I'm reading these reviews it sounds like I'm not the only one. Have any of you followed up with the customer service rep?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Susan: Thank you for your review. I would like to inquire further about your review with you. Please respond back to this email address: KitchenAid_Reviews@Whirlpool.com with your Reviewer ID #, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you, Melanie
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Will not properly recess after use
on July 3, 2015
Posted by: Brad
from The Woodlands, Texas
We bought this unit a couple years ago, along with the KitchenAide cooktop, refrigerator, oven, warming drawer & microwave. The motor that pulls the vent fan back down does not work properly to recess the unit back to the non-use position. Ours sticks about 4" above the cooktop & locks up. Can't get it to move at all. Also just scheduled technician thru KitchenAide to have the "3rd" ice maker installed in the fridge. KitchenAide not what they used to be.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Hello, Brad. Thank you for your review. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: Bella
from Portland, Oregon
Verified Purchase:Yes
Great fan. Not to noisy and it truly works and cleans well.
Pros: Lightweight, Powerful, Sleek, Quiet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Does not work properly!
on January 28, 2015
Posted by: Sunnyv
from Seattle, WA, United States
At this point we are waiting for the 3 visit from our installer because this vent is sucking air from the backside. On the last visit the installer said it was defective and would need to be replaced. Also the top stainless piece that rests on the counter top area is absolutely hideous! While I am very happy with all of the other Kitchen Aid appliances we purchased at the same time as this downdraft, oven-micro combo and dishwasher, this was a bad choice. We cannot have a exhaust vent above our cook top and a downdraft is the only solution. I wish I had chosen another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Sunnyv:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice features
on November 30, 2014
Posted by: Roy516
from Hartland, Michigan
We haven't finished the installation yet. Had to mount the blower remotely.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Downdraft air vent
on November 16, 2014
Posted by: sherryP2
from Overland Park, KS, United States
So happy this type of air vent is available ... easy to clean and it really sucks the air!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
KitchenAid Down draft
on October 29, 2014
Posted by: Annie B
from Parker, CO, United States
This is the second, KitchenAid, down draft I bought, as the other one blew a motor after 7 years. I hope this one lasts longer. The motor does not suck up the air from the farthest burner. I had no choice but to buy the same one again. After all these years, you would think they would have improved the suction of the down draft! They did NOT improve it at all, in fact I liked the old one better. Don't you trail test them at all???
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Annie B:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Written by a customer while visiting kitchenaid.com