Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
11
62%of customers recommend this product.
(
36 out of
58)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
5
Coolness & Function combined
on January 14, 2020
Posted by: venoms6v
from Medicine Hat
[This review was collected as part of a promotion.] Installed this for a kitchen reno and since we got rif of our Over The Range microwave that didnt vent outside, wanted something that actually vented and worked well. The run for this is straight out the side of the house, so any cooking smells and moisture are drawn out faster than anything we have ever used before
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Very loud
on March 16, 2020
Posted by: Dennyr
from Spring Branch TX
[This review was collected as part of a promotion.] The unit does not set level, see picture. It is very loud and doesn’t pull the exhaust unless the pot/skillet is on the back, nearest burner. Highly overpriced for results.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , March 16, 2020
Hello Dennyr, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Powerful. Sleek. Elegant.
on March 21, 2020
Posted by: WandaCooks
from London
[This review was collected as part of a promotion.] We bought this retractable downdraft to accommodate our kitchen design. We have had this about a month and we could not be more pleased.
The operation is both efficient at removing vapour and easy to clean.
Sleek design allows this unit to “disappear” with the counter top.
The fan will also retract while running and resumed that same fan speed when returning to operation.
We have all KitchenAid small appliances and tools and love them also
. The phrase “KitchenAid- for the way it’s made” is always on the tip of my tongue when I use this fan !!!!
The operation is both efficient at removing vapour and easy to clean.
Sleek design allows this unit to “disappear” with the counter top.
The fan will also retract while running and resumed that same fan speed when returning to operation.
We have all KitchenAid small appliances and tools and love them also
. The phrase “KitchenAid- for the way it’s made” is always on the tip of my tongue when I use this fan !!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Happy with my choice
on July 27, 2021
Posted by: Saberglu
from BC Canada
[This review was collected as part of a promotion.] The venting system is quite an improvement to what I had.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on January 20, 2023
Posted by: Youimet
from Saint-Jérôme, quebec canada
[This review was collected as part of a promotion.] After 3 months of very moderate use one of the wire of lift system was worn out and made a spark. Service man still trying to fix it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 25, 2023
Thank you for sharing your experience with us, Youimet. We apologize for the concerns that you are experiencing with your Downdraft and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks good, but very disappointed
on October 6, 2023
Posted by: vikke
from Greenville, SC
[This review was collected as part of a promotion.] After waiting for this item to be in stock, we received it. When this downdraft was installed by professionals, it does not work properly. It shuts off (both fan and up/down mechanism) and smells like fire. We had to turn the breaker off as this is on it's own designated breaker. Sorry to say that we will be calling service before we are able to use it; very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, October 13, 2023
Hi vikke,
We value your time and would like to look into the concerns with your Downdraft Ventalation System. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Downdraft Ventalation System. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features
on November 11, 2023
Posted by: Haveabeer
[This review was collected as part of a promotion.] Too loud sounds like a plane taking off but works great
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good ventilation
on June 4, 2024
Posted by: scg1965
from Lancaster PA
[This review was collected as part of a promotion.] No need for overhead ventilation system. Very sleek looking. Like that it is retractable and when not in use, it just looks like part of the cooktop.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com