Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
12
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
1
Never worked!
on March 9, 2026
Posted by: The castle
from Cape Elizabeth Maine
I am very disappointed with this 30 inch telescopic downdraft system. It was installed in a state that I managed in Maine and it never worked properly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 12, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Downdraft System and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932273.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932273.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Downdraft
on September 16, 2025
Posted by: rolyn
(This review was collected as part of a promotion.) Looks really good and works well, although it does sit fairly high when operating. It is a fairly loud unit if operated at high speed. It takes up a lot of room. We were told we could reverse the motor and it would only take up 4 inches of drawer space. This is not accurate. You can reverse the motor but not the fan. It takes up 4 inches plus 5 1/4 inches for the fan which cannot be reversed. It stole 5 additional inches off my pot drawers which I am not happy about
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Fan, but a bit nosey
on June 15, 2025
Posted by: JP30024
from Atlanta, GA
[This review was collected as part of a promotion.] After the first month of real use, the fan is great but a bit noisy. Seems to do it's job very well. Have read reviews about the up and down issues, we have not had any as of yet. Great fan, but just a bit noisy. HIghly recommend that under cabinet space and placement is researched before buying. We had to make modifications to the placemen our gas line to fit the unit in... And it's heavy!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on May 21, 2025
Posted by: This is a piece of junk
from Houston, TX
[This review was collected as part of a promotion.] Bought this to replace 20 year old system. It is much poorer quality than the previous exact same model from 20 years ago. The mounting brackets are worthless. The fasteners on the feet are placed on the back of unit - against the cabinet wall. The button to activate is cheap chintsy plastic. The grounding wire instead of being bolted is cheaply soldered. Sad. I'll be surprised if it lasts a year.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 27, 2025
Thank you for sharing your experience with us. We regret to hear that your Retractable Downdraft is not living up to your standards. If you have any questions or concerns with your Hood, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Downdraft model/serial number, and reference Case # 727093.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Works as it should - but noisy
on April 25, 2025
Posted by: dbreff
[This review was collected as part of a promotion.] This was a replacement for the initial downdraft vent we bought in 2010. This model is much more noisy than the original one and takes up slightly more space in the underneath cabinet. Old model had variable speeds, and this one has 4 set speeds. It does seem to move the air well. According to the technician, this model is a better design as far as the motor assembly. This was the only model available from KitchenAid to fit the same space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Vent.
on February 27, 2025
Posted by: KSpitz
from Minnesota.
[This review was collected as part of a promotion.] This was installed in my kitchen remodel and it is a great product. I had an older model KitchenAid vent but the new one is much taller and has 3 speeds.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
A suitable downdraft solution with some caveats
on September 25, 2024
Posted by: Devern
from NB, Canada
(This review was collected as part of a promotion.) The product has been in service for over 1 year now, and it has done its job with few exceptions. The downdraft system is roughly as loud as any other range, so that is within expectations. There are three (3) issues which prevent a 5 star rating:
1. The cover piece does not overhang over the back of the unit at all. This results in a potentially unsightly gap depending on the installation location and execution
2. The multi-position switch for fan speed is very cheap, and may be arcing in my unit. Regardless of defect, it takes more effort than is necessary to achieve the desired outcome
3. When extended at full height, the unit leans forward toward the stovetop slightly. While no function is impaired, I would have expected better/sturdier for the price point and from this brand.
1. The cover piece does not overhang over the back of the unit at all. This results in a potentially unsightly gap depending on the installation location and execution
2. The multi-position switch for fan speed is very cheap, and may be arcing in my unit. Regardless of defect, it takes more effort than is necessary to achieve the desired outcome
3. When extended at full height, the unit leans forward toward the stovetop slightly. While no function is impaired, I would have expected better/sturdier for the price point and from this brand.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 26, 2024
Hi Devern ! We apologize for your experience and would like the opportunity to assist you. May we have your information through a private message? We would need your best phone number, your full address including the postal code, email address and the model and serial number of the appliance. Best regards- Komlan
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Awaiting tepair
on September 9, 2024
Posted by: TomAt
[This review was collected as part of a promotion.] Problems with the vent. Fan stays on after withdrawing in housing. A good tap usually turns it off. Being repaired. I’ll update review post repair
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Downdraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 590611.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com