Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
12
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Posted by: Ruth
from Omaha Nebraska 68118
Verified Purchase:Yes
Great product. Glad we purchased it. No regrets. Happy campers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Frustrated consumer
from Sammamish, Wa
Verified Purchase:Yes
I bought this downdraft system to avoid installing an overhead hood in my remodeled kitchen. I wanted to maintain the clear sight line from the family room to the kitchen. It is supposed to work with the KitchenAid 30" 4 burner commercial style gas range top that I also installed. The retractable feature works well but the venting is terrible. The fan makes a lot of noise giving the impression that it's sucking large amounts of air. Unfortunately, it won't even pull the steam coming from a pot of boiling water! What a disappointment.
KitchenAid, Do you have any suggestions??
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Hello Frustrated consumer:
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address KitchenAid_Reviews@KitchenAid.com with your Reviewer ID #83330776, name, phone number, street address, zip code, model & serial number, and date of purchase on the downdraft system.
Thank you,
Flo B.
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address KitchenAid_Reviews@KitchenAid.com with your Reviewer ID #83330776, name, phone number, street address, zip code, model & serial number, and date of purchase on the downdraft system.
Thank you,
Flo B.
Written by a customer while visiting kitchenaid.com
Posted by: Malgem
from Gig Harbor WA
Verified Purchase:Yes
We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high.
Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Cooker
from Vancouver, BC
Verified Purchase:Yes
Dreadful quality. Already had to replace. Quit working within days. Very noisy. Bad design. Not worth the price at all. We bought five new Kitchen Aid appliances and three of five have been lemons. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Phonelady
from Fair Oaks Ranch, TX
Verified Purchase:Yes
This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
30" Dpwndraft System usually needs repair
on October 16, 2015
Posted by: Disappointed in the South
from Naples, Florida
We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Disappointed in the South: Thank you for contacting KitchenAid regarding your downdraft system concern. We have sent an email to you and we ask that you respond so we can discuss your appliance concerns shortly. Regards, Melanie, KitchenAid Review Team
Written by a customer while visiting kitchenaid.com
Posted by: PapaJoe
from Indianapolis
Verified Purchase:Yes
Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Susan
from New Berlin, WI
Verified Purchase:Yes
I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Susan:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Mary
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Mary
Written by a customer while visiting kitchenaid.com