Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
21
4 Stars
16
3 Stars
5
2 Stars
7
1 Star
10
62%of customers recommend this product.
(
35 out of
56)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
2
I would advise against a downdraft system--
on March 16, 2023
Posted by: notbob27
from Chicago
[This review was collected as part of a promotion.] If I had to do this over again, I never would have gotten a down draft system. The first problem is that this will not fit against the back of the stove, because of the motor. It is apparently designed to go under a cooktop. The motor is not reversible so there is now a gap between the stove and the downdraft vent. Don't put your stove in the island. If you do get a hood above the range.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 17, 2023
Thank you for sharing your experience with us, notbob27. We apologize for the concerns that you are experiencing with your Downdraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 283323.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Posted by: Scott
from Raleigh, NC
Verified Purchase:Yes
This is a sleek, stylish product with a very strong fan. Installation was challenging (it took us three tries to find a handyman who could do it), but once in place it looks great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
KitchenAid Down draft
on October 29, 2014
Posted by: Annie B
from Parker, CO, United States
Verified Purchase:No
This is the second, KitchenAid, down draft I bought, as the other one blew a motor after 7 years. I hope this one lasts longer. The motor does not suck up the air from the farthest burner. I had no choice but to buy the same one again. After all these years, you would think they would have improved the suction of the down draft! They did NOT improve it at all, in fact I liked the old one better. Don't you trail test them at all???
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Annie B:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Retraction feature is innovative but does not always work pr
on October 29, 2013
Posted by: JB12345
from Raleigh, NC, USA
Verified Purchase:Yes
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for the system to engage then releasing the button. Proper timing and fiddling with it is frustrating because the system will disengage and retract instead of coming on. (Possibly an installation error!?) Also, downdraft system does not draw as much as I had hoped although it is much better than our old downdraft system (Jenn-Aire).
Cons: downdraft is insufficient, does not engage/retract properly
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: PapaJoe
from Indianapolis
Verified Purchase:Yes
Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Rob
from Clio, CA
Verified Purchase:Yes
Very compact and works efficiently. A bit noisy while operating on high speed. Otherwise works well and very easy to clean the filters.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Otto
from Carrollton, TX, USA
Verified Purchase:Yes
This unit works well and is very quite and really removes the smoke and smell. We really like this design. We had a small area and it fit perfectly.
Pros: Innovative, easy to use, Performance
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: DiaDia
from West Vancouver, BC, Canada
Verified Purchase:Yes
I've only used it a few times and did manage to knock over and crash a ceramic utensil holder when I lowered the vent, but I guess that's my problem. I did use it with a grill pan on the burner doing some small steaks with the fan on high and the smoke was definitely wafting to the ceiling, not being totally sucked in by the vent. But it has definitely solved a design problem since we have a very high cathedral ceiling in our kitchen which made an overhead vent impossible. But I must say, it looks so cool and makes me feel very Jetsons space age!
Pros: Design, easy to use, Innovative
Cons: not sure yet how well it sucks in all the smoke
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com