Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
11
62%of customers recommend this product.
(
36 out of
58)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
3
Good height when raised.
on August 30, 2023
Posted by: Songjoy
from Maryland
I have a stove in the island. Researched Kitchenaid extensively to ensure this would work in my situation. I like the height of this compared to other brands. But, altho it states reversible it still has a "bumped" out part that means it cannot install close to the appliance, like it would behind a cooktop. This isn't disclosed in the owners manual, as my contractor/installer told me. In any event it shows evidence of a powerful suction but honestly I wasted my money buying this. It's 6" away and would have been more effective if it were closer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A winner!
on February 13, 2024
Posted by: TjS1
[This review was collected as part of a promotion.] Just finished installing our new downdraft fan along with new KitchenAid gas cooktop.
Everything about the transaction has been great; timely shipping, helpful and courteous delivery team, good looking fan fit and finish. Clearly designed to work well with a gas cooktop without distrupting the flame, yet very effective at removing steam and odor.
Everything about the transaction has been great; timely shipping, helpful and courteous delivery team, good looking fan fit and finish. Clearly designed to work well with a gas cooktop without distrupting the flame, yet very effective at removing steam and odor.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Installation modifications due to vent dimensions
on March 7, 2024
Posted by: W11508739A page 14
If anyone thinks this unit will allow for a flush mount with a reverse fan box switch you are mistaken. After moving the fan box to the rear, the raise mechanism continues to require 5 1/4 inches from the face of the pop-up vent box. Fan 10 inches out the back and raise unit 5 1/4 inch out the front. If you are using drawers in the front under your cooktop, they will need to be reduced depth by 5 inches.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2024
Thank you for sharing your experience with us, W11508739A page 14. We apologize for the concerns that you are experiencing with your DownDraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 498274.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on May 21, 2025
Posted by: This is a piece of junk
from Houston, TX
[This review was collected as part of a promotion.] Bought this to replace 20 year old system. It is much poorer quality than the previous exact same model from 20 years ago. The mounting brackets are worthless. The fasteners on the feet are placed on the back of unit - against the cabinet wall. The button to activate is cheap chintsy plastic. The grounding wire instead of being bolted is cheaply soldered. Sad. I'll be surprised if it lasts a year.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 27, 2025
Thank you for sharing your experience with us. We regret to hear that your Retractable Downdraft is not living up to your standards. If you have any questions or concerns with your Hood, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Downdraft model/serial number, and reference Case # 727093.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pop up downdraft vent
on May 16, 2014
Posted by: DToney
from Louisiana, United States
Verified Purchase:No
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Only one of four appliances working correctly
on February 15, 2018
Posted by: Riff
from Florida
Gender:Male
[This review was collected as part of a promotion.] So far so good. Only one of four appliances purchased that did not need work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Dee
from Gresham OR
Verified Purchase:Yes
It won't be installed until new countertops arrive
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Downdraft air vent
on November 16, 2014
Posted by: sherryP2
from Overland Park, KS, United States
Verified Purchase:No
So happy this type of air vent is available ... easy to clean and it really sucks the air!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com