Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
11
62%of customers recommend this product.
(
36 out of
58)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
5
After repair works great
on February 4, 2022
Posted by: Paul 5677
from Broomfield, CO
[This review was collected as part of a promotion.] I installed this downdraft unit myself, Fairly straight forward until I powered unit befor final installation.
Back would pop up but fan would not come on.
After waithing 6 days to get a tech out to look at it he found out that at the factory the switch to the fan motor was not connected.
Quality control could be better. It was very frustrating to have to wait another week to get our kitchen back to being able to use it.
Back would pop up but fan would not come on.
After waithing 6 days to get a tech out to look at it he found out that at the factory the switch to the fan motor was not connected.
Quality control could be better. It was very frustrating to have to wait another week to get our kitchen back to being able to use it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very happy with it
on February 6, 2022
Posted by: Debbie12345
from NJ
[This review was collected as part of a promotion.] The vents raise high enough to pull in the smell but not affect the flames of the burners (an issue we had with previous downdraft). A bit noisy but looks nice and is easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good height when raised.
on August 30, 2023
Posted by: Songjoy
from Maryland
I have a stove in the island. Researched Kitchenaid extensively to ensure this would work in my situation. I like the height of this compared to other brands. But, altho it states reversible it still has a "bumped" out part that means it cannot install close to the appliance, like it would behind a cooktop. This isn't disclosed in the owners manual, as my contractor/installer told me. In any event it shows evidence of a powerful suction but honestly I wasted my money buying this. It's 6" away and would have been more effective if it were closer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Installation modifications due to vent dimensions
on March 7, 2024
Posted by: W11508739A page 14
If anyone thinks this unit will allow for a flush mount with a reverse fan box switch you are mistaken. After moving the fan box to the rear, the raise mechanism continues to require 5 1/4 inches from the face of the pop-up vent box. Fan 10 inches out the back and raise unit 5 1/4 inch out the front. If you are using drawers in the front under your cooktop, they will need to be reduced depth by 5 inches.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2024
Thank you for sharing your experience with us, W11508739A page 14. We apologize for the concerns that you are experiencing with your DownDraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 498274.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pop up downdraft vent
on May 16, 2014
Posted by: DToney
from Louisiana, United States
Verified Purchase:No
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Only one of four appliances working correctly
on February 15, 2018
Posted by: Riff
from Florida
Gender:Male
[This review was collected as part of a promotion.] So far so good. Only one of four appliances purchased that did not need work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Dee
from Gresham OR
Verified Purchase:Yes
It won't be installed until new countertops arrive
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Downdraft air vent
on November 16, 2014
Posted by: sherryP2
from Overland Park, KS, United States
Verified Purchase:No
So happy this type of air vent is available ... easy to clean and it really sucks the air!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com