Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
11
62%of customers recommend this product.
(
36 out of
58)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
1
Does not work properly!
on January 28, 2015
Posted by: Sunnyv
from Seattle, WA, United States
Verified Purchase:No
At this point we are waiting for the 3 visit from our installer because this vent is sucking air from the backside. On the last visit the installer said it was defective and would need to be replaced. Also the top stainless piece that rests on the counter top area is absolutely hideous! While I am very happy with all of the other Kitchen Aid appliances we purchased at the same time as this downdraft, oven-micro combo and dishwasher, this was a bad choice. We cannot have a exhaust vent above our cook top and a downdraft is the only solution. I wish I had chosen another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Sunnyv:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Posted by: Malgem
from Gig Harbor WA
Verified Purchase:Yes
We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high.
Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
30" Dpwndraft System usually needs repair
on October 16, 2015
Posted by: Disappointed in the South
from Naples, Florida
Verified Purchase:No
We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Disappointed in the South: Thank you for contacting KitchenAid regarding your downdraft system concern. We have sent an email to you and we ask that you respond so we can discuss your appliance concerns shortly. Regards, Melanie, KitchenAid Review Team
Written by a customer while visiting kitchenaid.com
Posted by: Tim2400
from Lakewood,Co USA
Verified Purchase:Yes
Retractable downdraft clears kitchen odors and smoke quickly and efficiently.
Three fan settings low, medium and high. Retracts out of sight on granite countertop. Matching Kitchenaid induction cooktop boils water in less than 30-60 seconds! Very happy we bought both Kitchenaid products. Customer service is great!
Three fan settings low, medium and high. Retracts out of sight on granite countertop. Matching Kitchenaid induction cooktop boils water in less than 30-60 seconds! Very happy we bought both Kitchenaid products. Customer service is great!
Pros: Performance, easy to use, Innovative, Design
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek and efficient
on October 10, 2019
Posted by: Mj1953
from Jackson Michigan
Gender:Female
[This review was collected as part of a promotion.] In our newly remodeled kitchen we wanted an efficient way to remove cooking odors and steam from our cooking surface but didn’t wanted overhead hood. This appliance accomplishes that very efficiently & good looking too.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Soo massive
on July 3, 2020
Posted by: houdi20
from Lévis , qc
Instruction manual tells the blower can be on the exterior of the fan
While reading twice , i saw that the manual was the same for 3 differents products
While reading twice , i saw that the manual was the same for 3 differents products
Mine wasnt officially compatible with sais fonction
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , September 11, 2020
Hello, houdi20!
We are so sorry that you are having issues with the manual to your downdraft system. Thank you for choosing Kitchenaid and for reaching out to us about this situation. We are ready and willing to help. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 234397958. We look forward to helping you and hope you have a wonderful day! Thank you, - Andrea
We are so sorry that you are having issues with the manual to your downdraft system. Thank you for choosing Kitchenaid and for reaching out to us about this situation. We are ready and willing to help. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 234397958. We look forward to helping you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
After repair works great
on February 4, 2022
Posted by: Paul 5677
from Broomfield, CO
[This review was collected as part of a promotion.] I installed this downdraft unit myself, Fairly straight forward until I powered unit befor final installation.
Back would pop up but fan would not come on.
After waithing 6 days to get a tech out to look at it he found out that at the factory the switch to the fan motor was not connected.
Quality control could be better. It was very frustrating to have to wait another week to get our kitchen back to being able to use it.
Back would pop up but fan would not come on.
After waithing 6 days to get a tech out to look at it he found out that at the factory the switch to the fan motor was not connected.
Quality control could be better. It was very frustrating to have to wait another week to get our kitchen back to being able to use it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very happy with it
on February 6, 2022
Posted by: Debbie12345
from NJ
[This review was collected as part of a promotion.] The vents raise high enough to pull in the smell but not affect the flames of the burners (an issue we had with previous downdraft). A bit noisy but looks nice and is easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com