Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
12
61%of customers recommend this product.
(
36 out of
59)
Customer Reviews for KitchenAid - 30 inches - Externally Vented & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
4
Good ventilation
on June 4, 2024
Posted by: scg1965
from Lancaster PA
[This review was collected as part of a promotion.] No need for overhead ventilation system. Very sleek looking. Like that it is retractable and when not in use, it just looks like part of the cooktop.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Installation modifications due to vent dimensions
on March 7, 2024
Posted by: W11508739A page 14
If anyone thinks this unit will allow for a flush mount with a reverse fan box switch you are mistaken. After moving the fan box to the rear, the raise mechanism continues to require 5 1/4 inches from the face of the pop-up vent box. Fan 10 inches out the back and raise unit 5 1/4 inch out the front. If you are using drawers in the front under your cooktop, they will need to be reduced depth by 5 inches.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2024
Thank you for sharing your experience with us, W11508739A page 14. We apologize for the concerns that you are experiencing with your DownDraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 498274.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A winner!
on February 13, 2024
Posted by: TjS1
[This review was collected as part of a promotion.] Just finished installing our new downdraft fan along with new KitchenAid gas cooktop.
Everything about the transaction has been great; timely shipping, helpful and courteous delivery team, good looking fan fit and finish. Clearly designed to work well with a gas cooktop without distrupting the flame, yet very effective at removing steam and odor.
Everything about the transaction has been great; timely shipping, helpful and courteous delivery team, good looking fan fit and finish. Clearly designed to work well with a gas cooktop without distrupting the flame, yet very effective at removing steam and odor.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features
on November 11, 2023
Posted by: Haveabeer
(This review was collected as part of a promotion.) Too loud sounds like a plane taking off but works great
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks good, but very disappointed
on October 6, 2023
Posted by: vikke
from Greenville, SC
[This review was collected as part of a promotion.] After waiting for this item to be in stock, we received it. When this downdraft was installed by professionals, it does not work properly. It shuts off (both fan and up/down mechanism) and smells like fire. We had to turn the breaker off as this is on it's own designated breaker. Sorry to say that we will be calling service before we are able to use it; very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, October 13, 2023
Hi vikke,
We value your time and would like to look into the concerns with your Downdraft Ventalation System. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Downdraft Ventalation System. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good height when raised.
on August 30, 2023
Posted by: Songjoy
from Maryland
I have a stove in the island. Researched Kitchenaid extensively to ensure this would work in my situation. I like the height of this compared to other brands. But, altho it states reversible it still has a "bumped" out part that means it cannot install close to the appliance, like it would behind a cooktop. This isn't disclosed in the owners manual, as my contractor/installer told me. In any event it shows evidence of a powerful suction but honestly I wasted my money buying this. It's 6" away and would have been more effective if it were closer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
I would advise against a downdraft system--
on March 16, 2023
Posted by: notbob27
from Chicago
[This review was collected as part of a promotion.] If I had to do this over again, I never would have gotten a down draft system. The first problem is that this will not fit against the back of the stove, because of the motor. It is apparently designed to go under a cooktop. The motor is not reversible so there is now a gap between the stove and the downdraft vent. Don't put your stove in the island. If you do get a hood above the range.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 17, 2023
Thank you for sharing your experience with us, notbob27. We apologize for the concerns that you are experiencing with your Downdraft and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 283323.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on January 20, 2023
Posted by: Youimet
from Saint-Jérôme, quebec canada
[This review was collected as part of a promotion.] After 3 months of very moderate use one of the wire of lift system was worn out and made a spark. Service man still trying to fix it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 25, 2023
Thank you for sharing your experience with us, Youimet. We apologize for the concerns that you are experiencing with your Downdraft and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com