Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
21
4 Stars
16
3 Stars
5
2 Stars
7
1 Star
10
62%of customers recommend this product.
(
35 out of
56)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
3
Downdraft review
on November 22, 2018
Posted by: Patsy72
from Dallas, TX
Gender:Female
[This review was collected as part of a promotion.] I am replacing an old downdraft and had high expectations that this one would be much better than the old one. Not sure it is any better and I wish I didn’t have to use this type of vent. It was very tricky for the installer because my old vent had a much smaller fan (under the cooktop) . The bulky part which is in the cabinet below the cooktop takes up a lot of space that I used to use for storing pots and pans.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
6 months shy of warranty period
on December 21, 2018
Posted by: jeancs73
from lake oswego, or
Gender:Female
Not surprising that we are at the 18th month (beyond the 12mo warranty), and the unit has stopped working. Well, it still sucks air but it sounds like there is an airplane under the counter ready to take off with a bird stuck in its propellers. This is the second unit we've had and hoped for a longer life than 18 months.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Social Care, December 24, 2018
At Kitchenaid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Kitchenaid_Reviews@Kitchenaid.com
Thank you for your review
Thank you for your review
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great streamline look and countertop saver
on May 13, 2014
Posted by: Moises
from Austin, TX, United States
Verified Purchase:No
I bought this appliance as part of other 5 for kitchen remodeling. Using a retractable downdraft gave us bigger burners for same 30" cooktop. The drawback we found is that it was hard to retrofit using the existing vent location under the counter. The contractor had to build a adapter for it which basically took all the cabinet space under the cooktop. Perhaps, a more modular adapter would has help here.In addition, we had some problems with the on-off switch, which had to be replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Phonelady
from Fair Oaks Ranch, TX
Verified Purchase:Yes
This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!
Written by a customer while visiting kitchenaid.com
Posted by: Bella
from Portland, Oregon
Verified Purchase:Yes
Great fan. Not to noisy and it truly works and cleans well.
Pros: Lightweight, Powerful, Sleek, Quiet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks good, doesn't work
on July 22, 2015
Posted by: Susan
from Hilmar, CA
Verified Purchase:No
I purchased an entire kitchen with kitchen aide appliances. The downdraft looks great but I've had problems from the get go...wouldn't go up/down correctly as per other reviews and now goes up but does not turn on. I am getting ready to replace it after multiple service calls, but now that I'm reading these reviews it sounds like I'm not the only one. Have any of you followed up with the customer service rep?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Susan: Thank you for your review. I would like to inquire further about your review with you. Please respond back to this email address: KitchenAid_Reviews@Whirlpool.com with your Reviewer ID #, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you, Melanie
Written by a customer while visiting kitchenaid.com
Posted by: Susan
from New Berlin, WI
Verified Purchase:Yes
I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Susan:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Mary
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Mary
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Does not work properly!
on January 28, 2015
Posted by: Sunnyv
from Seattle, WA, United States
Verified Purchase:No
At this point we are waiting for the 3 visit from our installer because this vent is sucking air from the backside. On the last visit the installer said it was defective and would need to be replaced. Also the top stainless piece that rests on the counter top area is absolutely hideous! While I am very happy with all of the other Kitchen Aid appliances we purchased at the same time as this downdraft, oven-micro combo and dishwasher, this was a bad choice. We cannot have a exhaust vent above our cook top and a downdraft is the only solution. I wish I had chosen another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Sunnyv:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com