Customer reviews from kitchenaid.com
KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
11
62%of customers recommend this product.
(
36 out of
58)
Customer Reviews for KitchenAid - 30 inches - Telescopic Downdraft Range Hood - Stainless Steel
Posted by: Waldo
from Grovetown, GA
Verified Purchase:Yes
Am very happy with this downdraft. Unit was a little hard to install due to "pop-rivets" sticking out on sides. When installing in granite, you need to allow a little extra for these rivets.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Downdraft review
on November 22, 2018
Posted by: Patsy72
from Dallas, TX
Gender:Female
[This review was collected as part of a promotion.] I am replacing an old downdraft and had high expectations that this one would be much better than the old one. Not sure it is any better and I wish I didn’t have to use this type of vent. It was very tricky for the installer because my old vent had a much smaller fan (under the cooktop) . The bulky part which is in the cabinet below the cooktop takes up a lot of space that I used to use for storing pots and pans.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
6 months shy of warranty period
on December 21, 2018
Posted by: jeancs73
from lake oswego, or
Gender:Female
Not surprising that we are at the 18th month (beyond the 12mo warranty), and the unit has stopped working. Well, it still sucks air but it sounds like there is an airplane under the counter ready to take off with a bird stuck in its propellers. This is the second unit we've had and hoped for a longer life than 18 months.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Social Care, December 24, 2018
At Kitchenaid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Kitchenaid_Reviews@Kitchenaid.com
Thank you for your review
Thank you for your review
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Product
on October 12, 2021
Posted by: Bar23
from Newcastle On
[This review was collected as part of a promotion.] This downdraft fan is excellent and so easy to use. It stores out of site when not needed and comes up easily when needed. It has great amount of power to suck the steam into it instead of the air. Then is hidden when not needed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on May 21, 2025
Posted by: This is a piece of junk
from Houston, TX
[This review was collected as part of a promotion.] Bought this to replace 20 year old system. It is much poorer quality than the previous exact same model from 20 years ago. The mounting brackets are worthless. The fasteners on the feet are placed on the back of unit - against the cabinet wall. The button to activate is cheap chintsy plastic. The grounding wire instead of being bolted is cheaply soldered. Sad. I'll be surprised if it lasts a year.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 27, 2025
Thank you for sharing your experience with us. We regret to hear that your Retractable Downdraft is not living up to your standards. If you have any questions or concerns with your Hood, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Downdraft model/serial number, and reference Case # 727093.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great streamline look and countertop saver
on May 13, 2014
Posted by: Moises
from Austin, TX, United States
Verified Purchase:No
I bought this appliance as part of other 5 for kitchen remodeling. Using a retractable downdraft gave us bigger burners for same 30" cooktop. The drawback we found is that it was hard to retrofit using the existing vent location under the counter. The contractor had to build a adapter for it which basically took all the cabinet space under the cooktop. Perhaps, a more modular adapter would has help here.In addition, we had some problems with the on-off switch, which had to be replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Phonelady
from Fair Oaks Ranch, TX
Verified Purchase:Yes
This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!
Written by a customer while visiting kitchenaid.com
Posted by: Bella
from Portland, Oregon
Verified Purchase:Yes
Great fan. Not to noisy and it truly works and cleans well.
Pros: Lightweight, Powerful, Sleek, Quiet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com