Customer reviews from Staples
Staples - Remanufactured High Yield Ink Replacement for HP 902XL - Cyan/Magenta/Yellow
Average customer rating
1.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
2
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
14
Customer Reviews for Staples - Remanufactured High Yield Ink Replacement for HP 902XL - Cyan/Magenta/Yellow
Customer Rating
1
TERRIBLE THAT WE CANT RETURN ITEM
on December 18, 2020
Posted by: nwatson
Item DOES NOT work in my printer
Written by a customer while visiting Staples
Posted by: S.M.
Verified Purchase:Yes
My printer recognizes that this cartridge does not have a HP chip and will not work in my printer.
Response from StaplesBy Cindy, January 12, 2024
Dear Shirley We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Customer Rating
5
GREAT ORIGINAL PRODUCT & AN EVEN BETTER PRICE!!
on February 26, 2024
Posted by: KAREN BERADUCCI
Verified Purchase:Yes
GREAT ORIGINAL PRODUCT & AN EVEN BETTER PRICE!!
Written by a customer while visiting Staples
Posted by: S.L.
Verified Purchase:Yes
The product appears to work in an adequate manner. I originally purchased a HP ink that when installed said it was defective. It seems reasonable that an original HP ink should have been sent as a replacement.
Written by a customer while visiting Staples
Posted by: MIRANDA G.
Verified Purchase:Yes
Product states it works with HP it did not work at all with my HP Printer. Wil be returning this product.
Response from StaplesBy January 5, 2021
We are sorry you experienced a problem with our HP902 replacement cartridge. We truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: DON F.
Verified Purchase:Yes
Best remanufactured cartridge I've ever used. Happy as a lark.
Response from StaplesBy Cindy, December 12, 2023
Dear Don Thank you so much for your review! We value our customer's feedback. If you ever have questions feel free to contact our dedicated ink and toner support team at 1-877-228-3128.
Written by a customer while visiting Staples
Posted by: TAMMY B.
Verified Purchase:Yes
Item was supposed to be Staples Ink 902 compatible with my HP OfficeJet Pro 6978 and it was not compatible with my printer.
Written by a customer while visiting Staples
Posted by: R.R.
Verified Purchase:Yes
Fits in printer but it does not work — printer will not print blue.
Response from StaplesBy January 21, 2021
Dear Robert R We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 902 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples