Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 29 cu. ft. French Door Refrigerator with Exterior Water and Ice and FreshChill Full- Refrigerated Drawer - Black Ore
Average customer rating
4.1
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
15
4 Stars
10
3 Stars
4
2 Stars
1
1 Star
2
81%of customers recommend this product.
(
21 out of
26)
Customer Reviews for KitchenAid - 36 in. Wide 29 cu. ft. French Door Refrigerator with Exterior Water and Ice and FreshChill Full- Refrigerated Drawer - Black Ore
Customer Rating
5
Great refrigerator!
on October 1, 2026
Posted by: Jenn080
[This review was collected as part of a promotion.] We have had the refrigerator for about 4 months. So far, we are happy with it and have not had any problems. I do wish the spacing of the shelves were a little more thought out. It’s hard to fit anything like milk or other tall items. We had to remove a shelf to fit these larger items. The ice and water maker work great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new look
on October 1, 2026
Posted by: TejB
[This review was collected as part of a promotion.] Great layout on the new fridge and no issues with the ice maker as previous models. Temperature is good all throughout and love the sleek new look.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on September 22, 2026
Posted by: Jake Houston
[This review was collected as part of a promotion.] We are extremely happy with this refrigerator. The 29 cu. ft. capacity provides plenty of space, and the 4-door design makes it easy to keep everything organized. The exterior ice and water dispenser is by far the best I have ever seen or used on a refrigerator. It is convenient, reliable, and works flawlessly. Most importantly, the refrigerator keeps food at the perfect temperature, keeping everything fresh longer. Overall, it is a well-designed appliance that combines functionality, style, and performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
The worst ever
on September 19, 2026
Posted by: Big Mistake
[This review was collected as part of a promotion.] This is without a doubt the worst Kitchenaid refrigerator I have ever purchased. We have had nothing but Kitchenaid appliances for the last 25+ years & this is the worse. The left door won't stay open which can cause you to spill items when putting them in, there is very little shelf arrangement possibilities as the shelves are fixed on 3 permanent hangers, Tall bottles have only 1 option in the main compartment & 1 on the door. This unit is sold as a 29 cubic foot but they don't tell you there is little to no arrangement possibilities. The temperature settings are not user friendly. I could go on but it just make me more frustrated with the money I spent. Whirlpool has sure blown this one!
Response from kitchenaid.comBy Branded Team, Consumer Care, September 21, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Refrigerator door and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25022920, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25022920, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great new fridge
on September 17, 2026
Posted by: Stellamurf
[This review was collected as part of a promotion.] This is a great product. Only one minor topic to offer feedback on. The fridge pull out draw has two dividers but no way to lock them in place. They slide around so easily that they can't be used a compartment barriers.
Meats and veggies retain their freshness, temp for fridge and freezer are easy to adjust. Ice maker is efficient and keeps up with demand.
Meats and veggies retain their freshness, temp for fridge and freezer are easy to adjust. Ice maker is efficient and keeps up with demand.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it, love it, and love it alot!
on September 17, 2026
Posted by: Foodie54
[This review was collected as part of a promotion.] We love how much room is in the freezer and the ability to reach all the food with ease.
The cheese/drink drawer has so much space. We keep pop, vodka, cheese and lunchmeat and more cheese.
The shelves in the upper section are nice and deep. Room for large trays for parties.
The cheese/drink drawer has so much space. We keep pop, vodka, cheese and lunchmeat and more cheese.
The shelves in the upper section are nice and deep. Room for large trays for parties.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Low lighting and adjustability issues
on September 17, 2026
Posted by: Home Chef!
[This review was collected as part of a promotion.] Very low level of lighting throughout the refrigerator and freezer areas.
Shelving in the refrigerator has very limited height adjustability.
Shelving in the refrigerator has very limited height adjustability.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 22, 2026
Thank you for sharing your experience with us. We regret to hear that your Refrigerator lighting and shelving design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25028585, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25028585, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very hapoy
on September 16, 2026
Posted by: Randall22
[This review was collected as part of a promotion.] I enjoyed this refrigerator so far . very easy to access , very quiet and looks amazing!
Written by a customer while visiting kitchenaid.com