Customer reviews from netgear.com
NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (2-pack) - White
Average customer rating
4.5
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
32
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
1
89%of customers recommend this product.
(
17 out of
19)
Customer Reviews for NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (2-pack) - White
Customer Rating
5
Great product
on December 8, 2025
Posted by: Steve
We needed WiFi range for 2500 sw ft and this did the job.
Written by a customer while visiting netgear.com
Posted by: markwww
Verified Purchase:Yes
Very easy to set up and get running . Love the speed in all places in my house.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup and it works
on December 9, 2025
Posted by: Ty
Needed to update an older model and the Orbi just works. The hardware is small, attractive, and clearly labeled. The setup app was easy to follow without the needless tech details to get started. System went from the box to up and running in about 20 minutes.
Written by a customer while visiting netgear.com
Customer Rating
3
Wifi 7 broken
on December 10, 2025
Posted by: Lost Electrons
The units are fairly easy to setup but there are major annoyances during setup.
You cannot skip past certain setup points on the app and it makes you wait from 3 to 5 minutes depending on what part of the setup you are at.
All my wifi7 devices (5 of them) had issues with lag, packet loss and speed. Yet my wifi 6 devices worked perfect.
Support is abysmal. It took 30 minutes just to answer 4 questions (which two were redundant) because the remote support person took their time, I mean they took their time. It's sad that Netgear feels it is ok to have subpar support like this.
I figured out the issue myself during this *pulling teeth* support session and FWIW, the support person should have figured it out almost immediately.
Wait until Netgear fixes their wifi 7 before buying these units.
Response from netgear.comBy NETGEAR Team, December 10, 2025
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing issues your connectivity even after speaking with Support. When experiencing an issue with connectivity we recommend a few troubleshooting steps including ensuring your Router and Satellite is on the most recent firmware v12.1.3.11, and then re-syncing your Router and Satellite beginning in the same room and then moving them to their intended locations. For more information, please visit the following links: https://kb.netgear.com/000068430/, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing issues your connectivity even after speaking with Support. When experiencing an issue with connectivity we recommend a few troubleshooting steps including ensuring your Router and Satellite is on the most recent firmware v12.1.3.11, and then re-syncing your Router and Satellite beginning in the same room and then moving them to their intended locations. For more information, please visit the following links: https://kb.netgear.com/000068430/, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Fortsand
Verified Purchase:Yes
Once I learned about it, it performs well. It is very powerful.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: AKTigger99645
Verified Purchase:Yes
I work in IT, so upgrading my home router is fairly simple for me. I replaced an older Netgear Orbi system, so already had the app installed. I chose to use the web page for setup, and as long as I remembered to release/renew my DHCP address at the appropriate times the installation was flawless. My speed test literally doubled with the new hardware. Very happy so far!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: old Orbi RBR20 user
Verified Purchase:Yes
Initial setup run into issue satellite failing to pair to the router, even though the satellite and my phone right next to each other, and my phone already has connectivity to the router.
I don't think I had this issue with my old Orbi RBR20.
Also Orbi 370 should default to WPA2/WPA3, not WPA2 only, which prevents Wifi 7 connection.
I don't think I had this issue with my old Orbi RBR20.
Also Orbi 370 should default to WPA2/WPA3, not WPA2 only, which prevents Wifi 7 connection.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi 370 works!
on December 14, 2025
Posted by: Carol Weber
I had a Nighthawk router for quite awhile and needed a new router. I knew people that had Orbis and were happy with them. I don’t know much about routers and saw this one. I compared it to other models and it appeared to be a match to my needs. Setup was relatively easy. So far it is working great and filling in the spots that were not getting service. It wasn’t very expensive. I’m happy with the product and will continue to use Netgear for my internet needs.
Written by a customer while visiting netgear.com