Customer reviews from netgear.com
NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
1
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Customer Rating
3
Wifi 7 broken
on December 10, 2025
Posted by: Lost Electrons
The units are fairly easy to setup but there are major annoyances during setup.
You cannot skip past certain setup points on the app and it makes you wait from 3 to 5 minutes depending on what part of the setup you are at.
All my wifi7 devices (5 of them) had issues with lag, packet loss and speed. Yet my wifi 6 devices worked perfect.
Support is abysmal. It took 30 minutes just to answer 4 questions (which two were redundant) because the remote support person took their time, I mean they took their time. It's sad that Netgear feels it is ok to have subpar support like this.
I figured out the issue myself during this *pulling teeth* support session and FWIW, the support person should have figured it out almost immediately.
Wait until Netgear fixes their wifi 7 before buying these units.
Response from netgear.comBy NETGEAR Team, December 10, 2025
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing issues your connectivity even after speaking with Support. When experiencing an issue with connectivity we recommend a few troubleshooting steps including ensuring your Router and Satellite is on the most recent firmware v12.1.3.11, and then re-syncing your Router and Satellite beginning in the same room and then moving them to their intended locations. For more information, please visit the following links: https://kb.netgear.com/000068430/, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were experiencing issues your connectivity even after speaking with Support. When experiencing an issue with connectivity we recommend a few troubleshooting steps including ensuring your Router and Satellite is on the most recent firmware v12.1.3.11, and then re-syncing your Router and Satellite beginning in the same room and then moving them to their intended locations. For more information, please visit the following links: https://kb.netgear.com/000068430/, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup and it works
on December 9, 2025
Posted by: Ty
Needed to update an older model and the Orbi just works. The hardware is small, attractive, and clearly labeled. The setup app was easy to follow without the needless tech details to get started. System went from the box to up and running in about 20 minutes.
Written by a customer while visiting netgear.com
Posted by: markwww
Verified Purchase:Yes
Very easy to set up and get running . Love the speed in all places in my house.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on December 8, 2025
Posted by: Steve
We needed WiFi range for 2500 sw ft and this did the job.
Written by a customer while visiting netgear.com
Customer Rating
5
Pleasantly Surprised With WiFi Replacement!
on December 2, 2025
Posted by: Anonymous
I had an older Apple WiFi router/satellite system in my home for several years. I was very hesitant to replace this system, especially considering how many devices were connected to it. I finally opted to purchase a Netgear Orbi router with one satellite. Installation went very smoothly and all of my devices immediately recognized the new network since I used the same network names and passwords for the new system. The increase in performance was obvious. Great coverage and speeds. Highly recommended!
Written by a customer while visiting netgear.com
Customer Rating
5
Set up was flawless
on November 28, 2025
Posted by: Bruce Sellar
It took longer than the 20 minutes it said but worth the extra effort.
Written by a customer while visiting netgear.com
Customer Rating
5
High quality wireless mesh router!
on November 27, 2025
Posted by: Alex A
I was looking for a wireless mesh router that would enhance the WiFi range at my house. The Orbi has a crazy large range and the setup process was very easy!
Written by a customer while visiting netgear.com
Customer Rating
5
Exceptional performance and deal
on November 27, 2025
Posted by: Allan K
Upgraded my 4 year old mesh network to the ORBI 370. Setup was super easy and the performance is outstanding. All my Ring cameras and smart home devices have better signal and runs faster. I would highly recommend!
Written by a customer while visiting netgear.com