Customer reviews from netgear.com
NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
1
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Customer Rating
3
Not so fast
on January 21, 2026
Posted by: SherryB
The system was not as easy to set up as it indicates. One of the satellites refused to connect to the router, and I had to use Chat GPT to help fix the issue. Nothing on the Netgear site, nor in the materials, addressed the problem. I followed Chat GPT's instructions to the letter and finally, the satellite connected. The entire process took over 3 hours to complete, a far cry from 20 minutes.......
Response from netgear.comBy NETGEAR Team, January 21, 2026
Hi SherryB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your new Orbi RBE372 with the satellite not connecting to the router. When experiencing trouble during installation and your satellite not connecting we recommend a few troubleshooting steps including power cycling your full network such as your modem and Orbi, when everything has come back online re-sync your Orbi Router and Satellite beginning in the same room and then move out to their intended destinations. For more information, please visit the following links: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your new Orbi RBE372 with the satellite not connecting to the router. When experiencing trouble during installation and your satellite not connecting we recommend a few troubleshooting steps including power cycling your full network such as your modem and Orbi, when everything has come back online re-sync your Orbi Router and Satellite beginning in the same room and then move out to their intended destinations. For more information, please visit the following links: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US, and also: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you need additional assistance or resources, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Very pleased
on January 8, 2026
Posted by: Rob w
Easy to install unit and satellite. Solved problems with Spectrum wifi. Range is great. Trying Armour for one year. Seems like may provide a lot of protection.
Written by a customer while visiting netgear.com
Customer Rating
5
New Orbi WiFi
on January 8, 2026
Posted by: Anonymous
Works better than my previous Orbi system. Easy setup amd great coverage throughout home.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup
on January 7, 2026
Posted by: David S
Follow the instructions and it will be an easy process. Appreciate the app that allows me to control the smart home connections no matter where I am located.
Written by a customer while visiting netgear.com
Customer Rating
4
Refurbished Setup
on January 5, 2026
Posted by: Jake
Set went well until getting to the default password when it didn't accept the default (not unexpected as it was a used device). I reset the device using a paperclip and continued with no issues.
Written by a customer while visiting netgear.com
Customer Rating
4
pretty easy
on January 4, 2026
Posted by: DaJudge
Getting started took a couple of restarts but then smooth sailing! So far so good, no issues.
Written by a customer while visiting netgear.com
Customer Rating
5
met all my expectations
on December 30, 2025
Posted by: Ron Turbin
This is a great product. It's reasonably priced and does all that it claims to do. The set up is very easy. Easy and readable instructions. It was up and running in no time.
Written by a customer while visiting netgear.com
Customer Rating
3
Easy Setup, Works Great, Lacking Features
on December 30, 2025
Posted by: SA
Setup was easy, and it works great. However, I was disappointed that some features, like access control scheduling, require a monthly subscription; and other features, like the ability to turn off 2.4GHz radios, are lacking altogether.
Written by a customer while visiting netgear.com