Customer reviews from netgear.com
NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Average customer rating
4.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
1
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for NETGEAR - Orbi 260 Series WiFi 7 Mesh System, Up to 3,500 sq ft., 2 Pack - White
Posted by: Anonymous
Verified Purchase:Yes
Make sure u have a modem before u buy it. It would’ve been a 5 star if it wasn’t for that. Easy and fast to connect. I’m not tech savvy at all.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
3
Pass on the Orbi 370 Series Dual-Band WiFi 7 Mesh
on March 12, 2026
Posted by: Mike in TN
Verified Purchase:Yes
I've been trying to adapt to the lack of easy user changes with the Netgear system, but it's just too limited after using a Linksys tool. My old Linksys was almost 8 years old and not up to todays higher fiber speeds so I switch back to Netgear. Wish I had not.
The problem is trying to connect older smart home systems that still (even today) require 2.4 to connect. This system says it connect both 5 and 2.4 but the connection isn't easy and it doesn't stick. My garage door control still refuses to connect, my door camera flips over to 5 and drops signal and my HDTV connects to 2.4. I lack the control I once had with my older system and wish they would update their app so that I could take control with the Orbi.
The problem is trying to connect older smart home systems that still (even today) require 2.4 to connect. This system says it connect both 5 and 2.4 but the connection isn't easy and it doesn't stick. My garage door control still refuses to connect, my door camera flips over to 5 and drops signal and my HDTV connects to 2.4. I lack the control I once had with my older system and wish they would update their app so that I could take control with the Orbi.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 13, 2026
Hi Mike,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your devices connecting to your RBE372. Orbi WiFi 7 Mesh networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, please visit the following links: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend ensuring your RBE372 Router and Satellite both are on the latest firmware v12.1.3.12 and then resync your Router and Satellite: https://kb.netgear.com/000070468/, as well as: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your devices connecting to your RBE372. Orbi WiFi 7 Mesh networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, please visit the following links: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend ensuring your RBE372 Router and Satellite both are on the latest firmware v12.1.3.12 and then resync your Router and Satellite: https://kb.netgear.com/000070468/, as well as: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Mesh
on February 21, 2026
Posted by: Larry Perry
ORBI WiFi 7 tripled my speeds throughout both floors of my home. It resolved the buffering and lost connections. Very pleased I bought this system!! Support was excellence as well!!
Written by a customer while visiting netgear.com
Customer Rating
5
Finally
on February 10, 2026
Posted by: Thomas Lent
After suffering with constant buffering and delayed response times this new Orbi 270 series has given me back the joy of watching TV uninterrupted. Thank you!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to install
on February 9, 2026
Posted by: Williamsburg User
This router was easy to install and is working perfectly.
Written by a customer while visiting netgear.com
Posted by: Armza
Verified Purchase:Yes
This device was and upgrade of my old Orbi System and this new model increase my internet speed to the limit of my actual service because it was running low with the old one, easy to set up using the Orbi app.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
The Perfect Solution
on January 27, 2026
Posted by: Brian Uslan
Netgear Orbi has so far been the perfect solution to my Wifi problem. The ATT Air modem/router - with 2 extenders - proved to be extremely limited. While the modem connection and speed was fine, the router function was unable to handle my wifi requirements, With multiple TVs, multiple Sonos speakers, multiple Ring security devices, plus cell phones and laptops, I had 23 wifi devices which the ATT Air could not handle - connections were continually lost. The Orbi router proved somewhat difficult to set up - took Geek squad techs 90 minutes to install. But once installed, I've had no loss of connections or problems. And with an advertised capability of managing up to 70 devices, I see no future issues. After 2 weeks, Orbi has proved itself to be well worth the investment.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Install
on January 26, 2026
Posted by: Marty Z
Easy to follow Step by step instructions
Works great, increased our performance overall by nearly double!
Works great, increased our performance overall by nearly double!
Written by a customer while visiting netgear.com