Customer reviews from netgear.com
NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Average customer rating
4.1
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
43
4 Stars
12
3 Stars
3
2 Stars
6
1 Star
6
81%of customers recommend this product.
(
21 out of
26)
Customer Reviews for NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Customer Rating
5
Works Great
on October 23, 2025
Posted by: Anonymous
My Orbi WiFi 7Dual Band Mesh Router was easy to install and works great.
Written by a customer while visiting netgear.com
Customer Rating
3
okay, but still not right
on October 29, 2025
Posted by: Kristel Hart
I am having trouble connecting to my smart plugs, printer, iRobot vacuum.
Response from netgear.comBy NETGEAR Team, October 30, 2025
Hi Kristel,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected IoT devices while on your RBE373 WiFi network. Orbi WiFi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, we recommend visiting this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected IoT devices while on your RBE373 WiFi network. Orbi WiFi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, we recommend visiting this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Connecting devices
on November 5, 2025
Posted by: Anonymous
OMG. so hard to connect devices if they connect at all. I spent an hour on the phone with someone I could hardly understand. The next day I spent another hour trying. Gave up and sent it back. Google mesh connected everything “all 12” devices in 1/2 hour.
Response from netgear.comBy NETGEAR Team, November 6, 2025
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity problems with your RBE373 and have already returned it. Orbi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information on this topic, we recommend checking out this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity problems with your RBE373 and have already returned it. Orbi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information on this topic, we recommend checking out this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Disappointing Performance for the Price
on November 9, 2025
Posted by: Bryan
I have a 1 Gbps internet plan, and while the Orbi 370 router delivers about 600–700 Mbps near the main unit, the speed drops to just 300–360 Mbps when connected to the satellites upstairs. For the price, I expected much better performance. My Spectrum WiFi pods actually provided over 500 Mbps in the same upstairs area at a fraction of the cost. I was hoping for an upgrade with the Orbi 370, but unfortunately, it hasn’t lived up to expectations.
Response from netgear.comBy NETGEAR Team, November 10, 2025
Hi Bryan,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with performance while connected to your RBE373. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices or some heavy objects like microwaves and metal cabinets, as well as which band you are connected to. We recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
Additionally we also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with performance while connected to your RBE373. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices or some heavy objects like microwaves and metal cabinets, as well as which band you are connected to. We recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
Additionally we also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Wireless Speed Just LIke Wired
on November 21, 2025
Posted by: Son of Gis
I recently purchased an Orbi 370 Dual Band WiFi 7 Mesh 3 pack from Net Gear. I was always an Orbi fan and had the Orbi wireless mesh system (earlier models) over the last decade. After purchasing this, I was blown away with the ease of set up and (most importantly) the performance and value of this system! I did a speedtest and with 1GB service from Altafiber, I was astounded by the 978.14 download speed and 642.99 upload speeds. My IT guru and long-time technology go-to-guy saw these speeds and, like me, was blown away. Both my wife and I stream daily from home offices and have over 26 devices connected to the network. So happy that Orbi (once again) leads the way in WiFi 7 mesh networking. Thank you Net Gear!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Coverage for large home.
on November 23, 2025
Posted by: GNP
After trying multiple extenders with poor results, got the ORBI 17 three pack system. The set up was easy and has excellent coverage for the entire house for streaming on multiple televisions and WiFi for computers and Zoom calls. Very pleased with the seamless connectivity between the satellite units and the devices automatically connecting to the nearest satellite station.
Strongly recommend for anyone having connection problems especially in a large home.
Strongly recommend for anyone having connection problems especially in a large home.
Written by a customer while visiting netgear.com
Posted by: Big Michael
Verified Purchase:Yes
Quite simple to set up the basics. However, security, camera, ring doorbell, tv, thermostats, automatic light switches, printers, speakers systems all had to be redone, reinstalled.or even replaced. Took hours figure out each devices protocol. Each one has different software and setup. NEVER AGAIN. Your IT department knows what they are doing, but many of your customers are not that tech savvy.
Also, my old Orbi system was working well and I was forced into purchasing more of your upgraded product because u arbitrarily decided to discontinue the line and support. The question is how soon until u do that again. Two years???
Very unhappy and disappointed customer.
Also, my old Orbi system was working well and I was forced into purchasing more of your upgraded product because u arbitrarily decided to discontinue the line and support. The question is how soon until u do that again. Two years???
Very unhappy and disappointed customer.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 5, 2025
Hi Michael, Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with connecting some of your connected devices to your RBE373. Orbi WiFi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, we recommend visiting this resource with guided instructions: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network. NETGEAR products receive regular firmware updates over the course of their lifecycle. These updates contain bug fixes, performance enhancements, security fixes, and new features. While our team works tirelessly to provide these critical updates as long as reasonably possible, NETGEAR products eventually reach the end of their lifecycle for a variety of reasons including technological advancements, product maturity, market demands, and other reasons. For instance, given the rapid pace of technological innovation, there comes a point when older software stacks either cannot support the updates needed to ensure a seamless level of performance or cannot reasonably be updated at all. Learn more about End of Service and what it means at the following link: https://www.netgear.com/about/eos/. If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Slowwwwwww
on July 31, 2025
Posted by: Dave66
This is pure junk. The website description said that this would be an improvement from our Orbi system that we purchased five years ago. It is 1/3 the speed and slower than Cox! We didn’t have it hooked up for more than half a day and returning it now. Don’t waste your money.
Response from netgear.comBy NETGEAR Team, August 1, 2025
Hi Dave66,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with speed while connected to your RBE373 and are planning to return it. We would like an opportunity to improve the experience you are having with your new RBE373. Many factors can affect the performance of your router or mesh WiFi system including broadcast device placement, interference and which band you are connected to. For more information, we recommend visiting these resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We recommend ensuring your RBE373 Router and Satellites are on an updated firmware release 12.1.2.7 released on 8-1-25, as well as visiting this troubleshooting resource: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US. For your Firmware, please visit: https://kb.netgear.com/000068334/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with speed while connected to your RBE373 and are planning to return it. We would like an opportunity to improve the experience you are having with your new RBE373. Many factors can affect the performance of your router or mesh WiFi system including broadcast device placement, interference and which band you are connected to. For more information, we recommend visiting these resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We recommend ensuring your RBE373 Router and Satellites are on an updated firmware release 12.1.2.7 released on 8-1-25, as well as visiting this troubleshooting resource: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US. For your Firmware, please visit: https://kb.netgear.com/000068334/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com