Customer reviews from netgear.com
NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Average customer rating
4.3
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
72
4 Stars
19
3 Stars
5
2 Stars
7
1 Star
7
86%of customers recommend this product.
(
32 out of
37)
Customer Reviews for NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Posted by: Big Lar
Verified Purchase:Yes
It has been over a week and I am still unable to get my Century link router to connect to Orbi. My old Orbi RB50 connected right away. I will try for one more week the. I will give up and return it. I have tried using the iPhone app and manually on the computer.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 29, 2025
Hi Big Lar, Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with installing and connecting your RBE373 and are planning to return it. When experiencing trouble installing we recommend a few steps including performing a full power cycle for both your Century Link device as well as Orbi RBE373 making sure to unplug the ethernet cable between the due during this power cycle. Once both have come back online, reconnect your Orbi RBE373 to your Century Link device. If your Century Link device is a Modem/Router combo, it is recommended to change the settings of this device to bridge or passthrough mode. For more information, please visit the following resource: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US. If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Performance draining security
on October 21, 2025
Posted by: JHale
I had the Orbi 750 3 pack system with NetArmor. I called support when experiencing issues with upload speed and connecting to the router, and was told to reset my router to the default SSID and passkey. I was able to connect, but the upload spread continued to be an issue. Support blamed my internet provider so I called them and had a tech come out. The tech showed me on a cheap router that both upload and download speeds were performing perfectly. Once this happened, I purchased the Orbi 370 WiFi 7 system. When I initially set it up, the speeds were performing perfectly, but once Net Armor was activated the speeds dropped 400-450 mps. When I turned off the Net Armor, the speeds increased almost normal, but not to the initial speeds when first connected. I am not an IT person, but common sense tells me the security from NETGEAR is not efficient and causes inconsistent internet speeds. I am returning the routers and I am disappointed in the amount of time and resources it took to identify the problem.
Response from netgear.comBy NETGEAR Team, October 21, 2025
Hi JHale,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE373 while using NETGEAR Armor after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE373 while using NETGEAR Armor after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great
on October 23, 2025
Posted by: Anonymous
My Orbi WiFi 7Dual Band Mesh Router was easy to install and works great.
Written by a customer while visiting netgear.com
Posted by: Anonymous
Verified Purchase:Yes
I'm not sure why I "upgraded." My Orbi 6 was WAY faster and more reliable than the 7. Granted, the 6 was starting to have lots of bugs and crashes, which is why I decided to switch. So far, I am very unimpressed.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, October 28, 2025
Hi Ari,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE373. Several factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices and which band your devices are connecting to. We recommend visiting these resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which includes enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE373. Several factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices and which band your devices are connecting to. We recommend visiting these resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which includes enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
okay, but still not right
on October 29, 2025
Posted by: Kristel Hart
I am having trouble connecting to my smart plugs, printer, iRobot vacuum.
Response from netgear.comBy NETGEAR Team, October 30, 2025
Hi Kristel,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected IoT devices while on your RBE373 WiFi network. Orbi WiFi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, we recommend visiting this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected IoT devices while on your RBE373 WiFi network. Orbi WiFi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, we recommend visiting this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Slower than Apple Extreme
on November 4, 2025
Posted by: Strider
I was able to quickly get the devices up and running without issues. I was also able to run into issues just as quickly and very quickly disappointed in the WiFi
Response from netgear.comBy NETGEAR Team, November 4, 2025
Hi Strider,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE373. When experiencing an issue with speeds and connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your Orbi Router and Satellites are on the latest firmware v12.1.3.11: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE373. When experiencing an issue with speeds and connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your Orbi Router and Satellites are on the latest firmware v12.1.3.11: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Connecting devices
on November 5, 2025
Posted by: Anonymous
OMG. so hard to connect devices if they connect at all. I spent an hour on the phone with someone I could hardly understand. The next day I spent another hour trying. Gave up and sent it back. Google mesh connected everything “all 12” devices in 1/2 hour.
Response from netgear.comBy NETGEAR Team, November 6, 2025
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity problems with your RBE373 and have already returned it. Orbi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information on this topic, we recommend checking out this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity problems with your RBE373 and have already returned it. Orbi 7 WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information on this topic, we recommend checking out this resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.
We also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains enhancements for overall system stability: https://kb.netgear.com/000068430/.
If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Disappointing Performance for the Price
on November 9, 2025
Posted by: Bryan
I have a 1 Gbps internet plan, and while the Orbi 370 router delivers about 600–700 Mbps near the main unit, the speed drops to just 300–360 Mbps when connected to the satellites upstairs. For the price, I expected much better performance. My Spectrum WiFi pods actually provided over 500 Mbps in the same upstairs area at a fraction of the cost. I was hoping for an upgrade with the Orbi 370, but unfortunately, it hasn’t lived up to expectations.
Response from netgear.comBy NETGEAR Team, November 10, 2025
Hi Bryan,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with performance while connected to your RBE373. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices or some heavy objects like microwaves and metal cabinets, as well as which band you are connected to. We recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
Additionally we also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with performance while connected to your RBE373. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, interference from other devices or some heavy objects like microwaves and metal cabinets, as well as which band you are connected to. We recommend visiting these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
Additionally we also recommend ensuring your RBE373 Router and Satellites are on the most recent firmware v12.1.3.11 which contains an enhancement for overall system stability: https://kb.netgear.com/000068430/.
If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com