Customer reviews from netgear.com
NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Average customer rating
4.1
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
43
4 Stars
12
3 Stars
3
2 Stars
6
1 Star
6
81%of customers recommend this product.
(
21 out of
26)
Customer Reviews for NETGEAR - Orbi 260 Series BE3600 Dual-Band Mesh Wi-Fi 7 System (3-pack) - White
Posted by: Rickey C
Verified Purchase:Yes
Only one of the two satellites would connect to the modem.
Response from netgear.comBy NETGEAR Team, September 5, 2025
Hi Rickey, Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you have been having a difficult experience with connecting one of the satellites for your RBE373. When experiencing an issue with syncing, we recommend power cycling your Orbi Mesh RBE373 and re-syncing your Satellites to your Router beginning in the same room and moving the satellites out to their intended destination: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite. If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: GAGamecock
Verified Purchase:Yes
Have had issues with full coverage especially with wireless security cameras. Orbi took care of the issue immediately.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Dick Nietfeld
Verified Purchase:Yes
Doesn’t work as well as my Orbi Mesh RB10. Can’t connect all of my 21 devices even though distances of less than 20 ft. It works for some not others of same make and mfg. Spent days trying to connect. Changing to my old password did not help. Using the alternate lot and passcode did not help. That just took more time for nothing.
Response from netgear.comBy NETGEAR Team, September 8, 2025
Hi Valued Customer, Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connected devices while connected to your RBE373. Orbi WiFi 7 Mesh WiFi networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information and troubleshooting steps, please visit the following resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network. If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: F Holt
Verified Purchase:Yes
Just a few days in and 4 calls to support and still no real resolve. Wish I had not upgraded at this point. Willing to give them a chance though. Praying they come through!
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 12, 2025
Hi Valued Customer, Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE373 after speaking with Support. We would like to look into your case and see what help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Steve1954
Verified Purchase:Yes
I purchased this system as a replacement for an older mesh system that was no longer going to be supported with updates. I'm quite pleased with my purchase. It was easy to setup and accommodated not having to reconnect my smart devices in the old system. It took a couple of days for the system to balance my devices across the main router and 2 satellites but it did it automatically. I highly recommend this system as it was affordable and perfect replacement for my older Orbi Mesh system.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Robin B.
Verified Purchase:Yes
After 5 yrs I wanted to upgrade my Orbi RBK50 2 pc system to a comparable system and chose the RBR373. I asked AI for help to see if I could do it myself or should I hire a tech to come to my house. The answers reflected that barring any complications I could do it myself. I followed the instructions from AI and on my existing Orbi app. The installation went very smoothly and 19 of 21 devices connected automatically. My garage door would not so I called the manufacturer and they talked me through how to connect it as a "new device". That left one old camera which was a bit too old to update. So far after 10 days, I've had the router disconnect a few times and didn't see any loss of signal from the modem which I found very odd. Received a firmware update today and it went smoothly. What I don't notice is a better system in terms of coverage which is very discouraging. I went from an old WiFi 5 to a WiFi 7 coverage, a 3 piece system versus a 2 piece and yet the coverage isn't any better at all. The overall download speed realized a slight increase but other than that, I don't see any real tangible benefits at this point. Why not? IDK...
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi 370 Series dual band wifi mesh 3 pack
on September 27, 2025
Posted by: Mrrick
Verified Purchase:Yes
There were easy to install and work like they should.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Performance draining security
on October 21, 2025
Posted by: JHale
I had the Orbi 750 3 pack system with NetArmor. I called support when experiencing issues with upload speed and connecting to the router, and was told to reset my router to the default SSID and passkey. I was able to connect, but the upload spread continued to be an issue. Support blamed my internet provider so I called them and had a tech come out. The tech showed me on a cheap router that both upload and download speeds were performing perfectly. Once this happened, I purchased the Orbi 370 WiFi 7 system. When I initially set it up, the speeds were performing perfectly, but once Net Armor was activated the speeds dropped 400-450 mps. When I turned off the Net Armor, the speeds increased almost normal, but not to the initial speeds when first connected. I am not an IT person, but common sense tells me the security from NETGEAR is not efficient and causes inconsistent internet speeds. I am returning the routers and I am disappointed in the amount of time and resources it took to identify the problem.
Response from netgear.comBy NETGEAR Team, October 21, 2025
Hi JHale,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE373 while using NETGEAR Armor after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE373 while using NETGEAR Armor after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com