Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Baby Blue Clear
Average customer rating
4
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
53
4 Stars
11
3 Stars
7
2 Stars
4
1 Star
12
81%of customers recommend this product.
(
55 out of
68)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Baby Blue Clear
Posted by: Garrett
Verified Purchase:Yes
I’ve cracked glass screen protectors twice this case isn’t great.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Bo Moody
Verified Purchase:Yes
It doesn’t hold or lock the phone in the case like it should. Phone pops out to easy
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2026
Hello! The design of our holster is created to work with the new design of the iPhone and the camera lenses. If you are still experiencing issues, please contact our customer service team and we are more than happy to assist with this!
Written by a customer while visiting otterbox.com
Posted by: Jess
Verified Purchase:Yes
Camo does not look like the pictures, it does not even look like camo in person.
No, I would not recommend this to a friend.
Response from otterbox.comBy Web Review, February 9, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Jay Jay
Verified Purchase:Yes
This case has a design flaw that traps dust, causing scratches on my phone. I am disappointed to learn that Lifeproof cases are no longer available, so I have resorted to this alternative, which has proven to be the worst case ever. I strongly urge the manufacturer to restore Lifeproof cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 17, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Customer Rating
1
iPhone 17 Pro Max Defender Series Pro XT Case
on October 28, 2025
Posted by: JUANCHO
Verified Purchase:Yes
I've had an Otterbox for over 7 years but ever since the 16 Pro Max case came out with the cutout for the action button, they completely damaged the case, leaving that area unprotected. When I bought the 17 Pro Max and saw that there was a physical action button, I thought it was the end, without thinking twice. I bought it before the iPhone 17 Pro Max came out but when I had the phone in my hand and put it on, I saw that every time I picked it up, the action camera button was activated, which was not normal. That has a problem and OtterBox has to fix it, which I hate terribly, which is why I returned it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Audrey
Verified Purchase:Yes
Case is already falling apart. The MagSafe circle on case is peeling off after only owning case for a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello Audrey! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rosie
Verified Purchase:Yes
Doesn’t seem to fit the phone I have the mauve defender
Response from otterbox.comBy Customer Service, November 10, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Ss14
Verified Purchase:Yes
Back is already peeling, poor quality over all. Not worth the price
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 1, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com