Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Baby Blue Clear
Average customer rating
4
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
34
4 Stars
4
3 Stars
6
2 Stars
1
1 Star
8
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell for Apple iPhone 17 Pro Max - Baby Blue Clear
Customer Rating
1
iPhone 17 Pro Max Defender Series Pro XT Case
on October 28, 2025
Posted by: JUANCHO
Verified Purchase:Yes
I've had an Otterbox for over 7 years but ever since the 16 Pro Max case came out with the cutout for the action button, they completely damaged the case, leaving that area unprotected. When I bought the 17 Pro Max and saw that there was a physical action button, I thought it was the end, without thinking twice. I bought it before the iPhone 17 Pro Max came out but when I had the phone in my hand and put it on, I saw that every time I picked it up, the action camera button was activated, which was not normal. That has a problem and OtterBox has to fix it, which I hate terribly, which is why I returned it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Audrey
Verified Purchase:Yes
Case is already falling apart. The MagSafe circle on case is peeling off after only owning case for a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello Audrey! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Summer
Verified Purchase:Yes
Sturdy case without screen protector was disappointing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beto
Verified Purchase:Yes
Case has held up really good ive dropped it from construction site and nothing happened but as for the clip dont reccomend keeps popping off
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rosie
Verified Purchase:Yes
Doesn’t seem to fit the phone I have the mauve defender
Response from otterbox.comBy Customer Service, November 10, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Don d
Verified Purchase:Yes
Disappointed. Our other phones had lifeproof for years and came out looking brand new for trad in. Thought these cases were sealed and disappointed the camera area allows dirt and debris in. Also the cover for the charge port opens hard and forces a lot of angular pressure to engage and remove the cable in and out of the slot. The end result will be damage to the cable and likely the phone side plug as well. Lifeproof currently not available.
Response from otterbox.comBy Customer Service, November 14, 2025
Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Will Shortt
Verified Purchase:Yes
So far so good. The case is still too new to determine if it will hold up or not. All my past cases from otterbox have been a waste of money
Response from otterbox.comBy Customer Service, December 1, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: WEAH
Verified Purchase:Yes
Great protection. Needs a minor tweak to the camera button. It is too sensitive to touch. Better if the camera button was uncovered like the iPhone 16 model cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com