Customer reviews from horizonfitness.com
Horizon - Fitness 7.0 AT Treadmill - Black
Average customer rating
4.4
(833 Reviews)
Rating breakdown 833 reviews
5 Stars
540
4 Stars
175
3 Stars
56
2 Stars
22
1 Star
40
Customer Reviews for Horizon - Fitness 7.0 AT Treadmill - Black
Customer Rating
2
Mixed Experience with Horizon 7. 0AT Treadmill—Started Strong, Ended in Frustration
on October 13, 2025
Posted by: Keith
When I first got the Horizon 7. 0AT, I was genuinely impressed. It connected seamlessly with my Apple Watch, ran quietly, and felt like a great value for the price. I liked it so much I bought a second one for my wife. Unfortunately, that’s where the problems began.
After just a few months, both treadmills started abruptly stopping mid-run—no warning, no error, just a hard stop. Horizon support worked with me for a bit and eventually sent replacement top consoles for both units. Mine has been stable since the swap, but my wife’s treadmill still suffers from the same issue.
Now, nine months in, my unit has developed a persistent squeaking noise I can’t eliminate, and the hydrolock mechanism that’s supposed to hold the treadmill upright when folded has failed. I submitted a new support ticket weeks ago and haven’t heard back. Meanwhile, my wife’s treadmill remains unresolved.
I used a competitor’s treadmill for over 20 years without a single issue. I switched to Horizon because the other brand’s proprietary system didn’t sync with my watch, and Horizon’s price point was appealing. But I’ve learned the hard way—sometimes “too good to be true” really is. This won’t be a 20-year relationship with Horizon. Disappointing.
After just a few months, both treadmills started abruptly stopping mid-run—no warning, no error, just a hard stop. Horizon support worked with me for a bit and eventually sent replacement top consoles for both units. Mine has been stable since the swap, but my wife’s treadmill still suffers from the same issue.
Now, nine months in, my unit has developed a persistent squeaking noise I can’t eliminate, and the hydrolock mechanism that’s supposed to hold the treadmill upright when folded has failed. I submitted a new support ticket weeks ago and haven’t heard back. Meanwhile, my wife’s treadmill remains unresolved.
I used a competitor’s treadmill for over 20 years without a single issue. I switched to Horizon because the other brand’s proprietary system didn’t sync with my watch, and Horizon’s price point was appealing. But I’ve learned the hard way—sometimes “too good to be true” really is. This won’t be a 20-year relationship with Horizon. Disappointing.
Written by a customer while visiting horizonfitness.com
