Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(858 Reviews)
Rating breakdown 858 reviews
5 Stars
702
4 Stars
88
3 Stars
25
2 Stars
18
1 Star
25
92%of customers recommend this product.
(
649 out of
707)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Customer Rating
4
Good for its intent, but spinners have problems
on February 11, 2023
Posted by: PeteO
from Fort Collins, Colorado
Verified Purchase:Yes
I bought this specifically as the greatest common denominator of airline carry-on sizes and it does that job well: Quality construction, light weight, convenient pockets in dividers, built-in lock. However, this may not be necessary because on a recent domestic trip on United Airlines (whose website specifies this 22x14x9 inches standard) they asked for volunteers to check luggage to make room in the overhead bins despite not verifying the size of any passenger's luggage, almost all of which were larger but still fit the bins. And counter to the popularity of built-in USB ports for power banks, United asked passengers to remove such batteries from their bags stored in the overhead. I prefer to have my power bank at my seat to use with my devices in flight anyway.
This is my first spinner bag and I only got it because the all 22x14x9 bags are spinners. But spinner wheels, being entirely external, remove an inch of storage compared to a 2-wheel bag of the same external dimension whose wheels are recessed. Two-wheelers also have bigger wheels that better handle the rough surfaces and curbs outside the airport terminal. And the hard shell eliminates the pockets of a soft-sider that enable easy access to outerwear, reading material, or an electronic tablet, though these can go in my underseat "personal item".
This is my first spinner bag and I only got it because the all 22x14x9 bags are spinners. But spinner wheels, being entirely external, remove an inch of storage compared to a 2-wheel bag of the same external dimension whose wheels are recessed. Two-wheelers also have bigger wheels that better handle the rough surfaces and curbs outside the airport terminal. And the hard shell eliminates the pockets of a soft-sider that enable easy access to outerwear, reading material, or an electronic tablet, though these can go in my underseat "personal item".
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Nieves
from Chicago
Verified Purchase:Yes
Easy to handle, can fit alot in there also and is very sturdy
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Great features
on February 4, 2023
Posted by: Krissy
from Las vegas
Mine did no come with a key and no directions for the lock.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Martinus
Verified Purchase:Yes
Rather long - does not fit always into the overhead. Scratches extremely easily.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Eves
from Ohio
Verified Purchase:Yes
This one works well for me.It fell on the airport escalator one time and it still intact tho no missing wheels or even cracks.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
having issues at first use
on January 26, 2023
Posted by: kkd530
i got this as a christmas gift, and the first time i used it, the zipper started getting misaligned and the stitching is coming undone. i’ve had great samsonite suitcases in the past, so i’m not sure what the issues is with this one. i’m very disappointed though.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, February 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Joker
Verified Purchase:Yes
Light weight, strong, and doesn’t tip over easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Seattle, Washington
Verified Purchase:Yes
Bought two of these for our upcoming vacation because my previous carry on luggage was destroyed during travel. We absolutely love these suitcases! We are going to invest in the larger size in the near future. Highly recommend, yes the outside does “scratch” & there will be marks after travel but it would be almost impossible to travel without any “scratches” or marks on any suitcase ever. Lots of organizational compartments/one of the inserts comes out & clips onto the back of bathroom door, super useful! We love these & highly recommend, my parents are going to get some after they saw ours!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com