Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.6
(698 Reviews)
Rating breakdown 698 reviews
5 Stars
572
4 Stars
67
3 Stars
21
2 Stars
14
1 Star
24
91%of customers recommend this product.
(
534 out of
586)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Customer Rating
1
Poorly Made. Be ready to file a warranty claim.
on July 14, 2023
Posted by: A. Aly
from Los Angeles, CA
Verified Purchase:Yes
The zipper fell off after my first flight with it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 20, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Coulson
from Southlake, TX
Verified Purchase:Yes
One of the wheels broke within the first 3 months of owning this suitcase. Very frustrating. It’s under warranty but will take up to 6 weeks to get it repaired.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 20, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Torn stitching along zipper line.
on August 13, 2023
Posted by: Torn stitching.
from San Diego, CA
I revived this roller, at great excitement, as a gift in early July. I took it on my trip to Europe a couple of weeks later, and when I exited the plane, after taking it down from the overhead bin, I rolled it off the plane and went to open it to get something out of it. When I started to unzip the roller, I noticed all along the outside of the zipper line, the stitching was popped and coming undone. I was very surprised. I had not over packed it purposefully, because it was what I was going to bring back souvenirs in. I love this brand, and this specific roller, but I am very disappointed that this happened, especially because it was my first time using it. I am hoping to reconcile this with Samsonite.
Response from samsonite.comBy Samantha, eCommerce, August 14, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
One of the Wheels broke out of the blue
on December 27, 2023
Posted by: JJFB
from Albuquerque, NM
I was walking casually when the wheel broke out of the blue. Nothing extraordinary, I was just walking and wheel broke
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Already Damaged on First Trip
on February 14, 2024
Posted by: samirhee
from Seattle,WA
I bought this two days ago during my trip in Hawaii t and I am very sad and disappointed to find out that it already got broken from its very first trip. It arrived missing a wheel from my trip back home from Hawaii to Seattle.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 16, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Used twice and zipper came off.
on July 13, 2023
Posted by: Broken zipper
from Houston
I bought this suitcase at the end of May. Used it as carryon for two trips, one in April and one in July. On the second trip, I found one of the two zipper mechanisms fell off. I can no longer lock it with only one of the zippers left.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 20, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
2
Trolley handle ruins the suitcase!
on August 2, 2022
Posted by: Amazonia
from Charlotte, NC
This bag was so close to being just right! Unfortunately, the rubberized trolley handle ruins the suitcase. It's a pain in the butt under practical use and is the embodiment of the term "if it's not broke, don't fix it". It's a whole affair to slip the handle through the suitcase sleeve of my personal-item bag because the rubberized handle causes friction (even when the personal-item bag is lightly packed or empty) so a lot of force and shimming is required! Slipping a bag over this handle is definitely not something you can quickly do while in the aisle of plane with tons of people behind you waiting to get off, or at pick-up / drop-off in front of dozens of cars waiting for you to move out of the way. My bag is nylon and very smooth so it's the best case scenario for easy slip on... but not with this suitcase handle. The handle is also hard to deploy and finicky. The clickable area for launching handle is small and requires too much pressure due to the rubberized padding over the button. You'll need repeated hits until you hit it just right. I can never get the handle to extend all the way the first time around so I always have to do a few more clicks. I can see thumb arthritis in the future of those who need to deploy and retract often during long day/s of travel. I've seen reviews of people complaining about fraying of the rubberized handle after a short time of use and I can definitely see that being a thing. Slipping bags over the handle will probably accelerate the inevitable. The internal compression system could have been more conveniently designed. You have to slip out one side from hooks so that you can actually access the space and slip it back into the hooks to compress then snap buckles. I've seen other suitcases do this better by having a compression system that can easily detach and reconnect with less manual effort. The side of the suitcase with the TSA lock is very shallow but I guess the other side plus expansion can make up for that. I love the organization with various pockets. Overall, I recommend the suitcase if you'll never need to slip-on a bag over the handle, you have patience and a strong thumb, and don't mind eventual fraying of the rubberized handle. If you tend to travel with a bag that has a suitcase sleeve for slipping over handle then do yourself a favor and look elsewhere!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Tom P
from North Dakota
Verified Purchase:Yes
Just took and used my new Samsonite Outline Pro, replacing my old Samsonite carry on I had purchased in 1984. The old one was great and still worked but this new one, well it’s a world of difference! Lighter, easier to maneuver and more space. I had no idea the new hard shell Samsonite luggage could be so superior.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com