Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
721
4 Stars
90
3 Stars
25
2 Stars
18
1 Star
25
92%of customers recommend this product.
(
665 out of
723)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Posted by: Kevin J
from Dallas, Texas
Verified Purchase:Yes
Great product for traveling! I am a sales representative and this is perfect for my work trips.
Written by a customer while visiting samsonite.com
Customer Rating
5
Easy to Roll
on August 28, 2023
Posted by: Ha23
We just used our luggage for first time. The wheels make it so easy to steer and roll.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: GeoJohn
Verified Purchase:Yes
The gentleman who helped me was very knowledgeable and listened to what I was looking for and directed me to a couple of options and CNN listed the pros and cons of each and did not pressure me one way or another. A great experience!
Written by a customer while visiting samsonite.com
Posted by: Modym
Verified Purchase:Yes
It is not as heavy as I expected from looking at it. It has expandable capability. Definitely presentable. Unfortunately, as tough as it looks and feel, it is not scuff resistant. Maneuverability and handling is easy. I woulf redesign the skin to make it scuff tesistant.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Torn stitching along zipper line.
on August 13, 2023
Posted by: Torn stitching.
from San Diego, CA
I revived this roller, at great excitement, as a gift in early July. I took it on my trip to Europe a couple of weeks later, and when I exited the plane, after taking it down from the overhead bin, I rolled it off the plane and went to open it to get something out of it. When I started to unzip the roller, I noticed all along the outside of the zipper line, the stitching was popped and coming undone. I was very surprised. I had not over packed it purposefully, because it was what I was going to bring back souvenirs in. I love this brand, and this specific roller, but I am very disappointed that this happened, especially because it was my first time using it. I am hoping to reconcile this with Samsonite.
Response from samsonite.comBy Samantha, eCommerce, August 14, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: B. Cheng
from Austin TX
Verified Purchase:Yes
Amazing design and I get compliments everywhere. This is way better than the Away bag.
Written by a customer while visiting samsonite.com
Posted by: BGW1
Verified Purchase:Yes
Had to have it repaired after two trips with it but it is functional and holds everything I need.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, August 30, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Posted by: Ken S
Verified Purchase:Yes
Great small sized travel case for shorter trips. Fits well with other bags.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com