Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
689
4 Stars
85
3 Stars
25
2 Stars
17
1 Star
25
92%of customers recommend this product.
(
637 out of
695)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Posted by: Amal
from Boston
Verified Purchase:Yes
The Samsonite OUTLINE PRO is a fantastic suitcase that complies with European measurements, which are more restrictive than those in the US (55 cm x 40 cm x 20 cm). It's very elegant, and its ease of use and ergonomic design are highly appreciated. Traveling with it is a real pleasure.
Its integrated compartments and storage pockets make the process of packing, which can sometimes be bothersome, quite enjoyable. These integrated storage pockets truly make life easier. Additionally, it features a TSA lock, which is a great advantage.
The only downside is its weight of 3.5 kg (approximately 7.7 lbs), which reduces the available weight for packing when the carry-on bag allowances are 10 kg (approximately 22 lbs). Therefore, there's only 6.5 kg (approximately 14.3 lbs) remaining for belongings. However, the sturdier build indicates that it's a high-quality suitcase that will last for several years.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andres G.
from MIAMI, FL
Verified Purchase:Yes
Best carry-on bag I've had. Everything: materilas, the wheels, handles, and interiors.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it!
on July 19, 2023
Posted by: Travel_Gal
from UNITED STATES
I bought this a month ago and so far it’s been on two trips with me. I can pack so much in my suitcase. I love the pocket where I can store my dirty shoes separate from my clean clothes. I also love the detachable, waterproof toiletry case. I thought I’d get a lot of scratches on the exterior of my bag because of the material, but this hasn’t been as big of an issue for me as I thought it would be. Just don’t check in the bag and only carry it on the plane. The wheels work effortlessly and I can literally move the suitcase with the slightest push.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Craig R
from Bradenton, FL
Verified Purchase:Yes
Quality case...love the exterior USB charging port.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Poorly Made. Be ready to file a warranty claim.
on July 14, 2023
Posted by: A. Aly
from Los Angeles, CA
Verified Purchase:Yes
The zipper fell off after my first flight with it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 20, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Used twice and zipper came off.
on July 13, 2023
Posted by: Broken zipper
from Houston
I bought this suitcase at the end of May. Used it as carryon for two trips, one in April and one in July. On the second trip, I found one of the two zipper mechanisms fell off. I can no longer lock it with only one of the zippers left.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 20, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: FallRisk
from NC
Verified Purchase:Yes
Just very small. It's more for weekend getaways. Only 2, maybe 3 days worth of clothes at the most. Otherwise great case.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Mejia Fam
from Orange County, CA
Verified Purchase:Yes
Great features and quality. I avg approx 30k miles.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com