Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
721
4 Stars
90
3 Stars
25
2 Stars
18
1 Star
25
92%of customers recommend this product.
(
665 out of
723)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Customer Rating
5
Perfect purchase
on October 21, 2024
Posted by: Artie
from Quincy mass
[This review was collected as part of a promotion.] Perfect purchase from beginning to end hope to have many travels with this perfect luggagr
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
I recommend to everyone to own at least one.
on October 19, 2024
Posted by: KayKay31
from Los Angeles, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best carry on i have ever had. A very quality item, glides well and it’s very stable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Carryon Virgin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Never used a carryon before. Always checked bags. Researched carryons and found this to be highly rated. Packing wisely this carry on was easy to use and load up into the overhead bin. My weekend trip was 5 days and together with my small back pac this did the job. I like the handles on the sides, the locking mechanism and it’s lite weight. I may just buy that portable charger so I can plug in my iPhone. Best of all east to wheel about.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect luggage with the brand name you can trust!
on October 18, 2024
Posted by: DTchui
from Phillips Ranch, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy, plenty of space and usable pockets. USB port on top for device charging is amazing!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] The bag is very sturdy and the zippers work great. I also love how well the wheels roll.
Written by a customer while visiting samsonite.com
Posted by: Traveler69
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great bag. Looks great. Awesome functionality. Dragged it through Europe's cobblestone streets. Not an issue. Recommend this bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Features
on October 13, 2024
Posted by: Ma76
from Des Moines, IA
[This review was collected as part of a promotion.] Ordered through Military Exchange. Perfect!!! Will be easy to carry-on the plane!!!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Extremely disappointed
on October 12, 2024
Posted by: Luis Franco
from México
I purchased the Samsonite Outline Pro on October 1st, and just 12 days later, I’m extremely disappointed with the quality. I’ve only used the suitcase for two trips, during which I solely transported it through the airport and to the location where I was staying. Despite the minimal use, today I encountered a serious issue with the handle. It started to get stuck when lowering it, and it wouldn’t retract fully. Upon closer inspection, I noticed that the handle was actually broken.
For a brand that prides itself on durability, this is highly unacceptable, especially after such limited use. I expected far more from Samsonite, particularly at this price point. I now find myself in need of a solution—either a way to repair the handle or a refund. This is not the level of quality I anticipated when purchasing a Samsonite product.
Please advise on how to proceed with either repairing the luggage or obtaining a refund.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 15, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com