Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(841 Reviews)
Rating breakdown 841 reviews
5 Stars
689
4 Stars
85
3 Stars
25
2 Stars
17
1 Star
25
92%of customers recommend this product.
(
637 out of
695)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Customer Rating
5
Great Features
on October 13, 2024
Posted by: Ma76
from Des Moines, IA
[This review was collected as part of a promotion.] Ordered through Military Exchange. Perfect!!! Will be easy to carry-on the plane!!!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Extremely disappointed
on October 12, 2024
Posted by: Luis Franco
from México
I purchased the Samsonite Outline Pro on October 1st, and just 12 days later, I’m extremely disappointed with the quality. I’ve only used the suitcase for two trips, during which I solely transported it through the airport and to the location where I was staying. Despite the minimal use, today I encountered a serious issue with the handle. It started to get stuck when lowering it, and it wouldn’t retract fully. Upon closer inspection, I noticed that the handle was actually broken.
For a brand that prides itself on durability, this is highly unacceptable, especially after such limited use. I expected far more from Samsonite, particularly at this price point. I now find myself in need of a solution—either a way to repair the handle or a refund. This is not the level of quality I anticipated when purchasing a Samsonite product.
Please advise on how to proceed with either repairing the luggage or obtaining a refund.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 15, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
Attractive and maneuverable.
on October 11, 2024
Posted by: Junebug
from Chicago
[This review was collected as part of a promotion.] Sleek, attractive. Appears to roll well. Roomy. Only problem is that the adjustable handle sticks at times.
Bought this about 4 weeks ago. Love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: World traveler for fun an
Verified Purchase:Yes
[This review was collected as part of a promotion.] Traveled for two weeks with the plus size carry on pro. Worked great, as advertised. Sturdy and convenient.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Leslie R
from Georgia
Verified Purchase:Yes
This new black Outline Pro gives me confidence that it will last a few years. I hate to check my bag at the airport and it’s just the right size for a 3-4 day trip ! It has some extra features inside to organize my items. The wheels are sturdy and spin easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ricky10
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very convenient. The phone charger is a plus at airports. Lots of room inside. Only luggage taken on a recent 4 day trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tony Kahlua
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great carry on bag! Lots of room and secure
Written by a customer while visiting samsonite.com
Customer Rating
4
on October 8, 2024
Posted by: Kitaka
[This review was collected as part of a promotion.] Love the design except the texture of the shell scuffs/ scratches easily
I would recommend this to a friend!
Written by a customer while visiting samsonite.com