Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.6
(698 Reviews)
Rating breakdown 698 reviews
5 Stars
572
4 Stars
67
3 Stars
21
2 Stars
14
1 Star
24
91%of customers recommend this product.
(
534 out of
586)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I gave one star because it is a gift and he hasn’t opened it yet. Disappointed in Samsonite. I called and emailed and never got a response. I wanted to exchange the color. The gray was lighter than I thought and wanted the black. Thanks for the great customer service.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for the review! Unfortunately, We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock.
Written by a customer while visiting samsonite.com
Posted by: Going Places
from Central coast of California
Verified Purchase:Yes
Well made product. A lot smaller than I expected. As an adult male just what to you expect me to carry in this little suitcase?
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on May 26, 2021
Posted by: Monster11
[This review was collected as part of a promotion.] This is a fantastic piece of luggage. It looks sleek and sexy. I love the built in USB charging and the TSA approved lock. Also the insert inside that compartmentalizes the clothes is great as well. The water proof pocket is a nice touch. There are some things that I wish were better. The shell feels flimsy, it bends pretty easily when open. I think it contributes to it's light weight which is nice, and it doesn't flex when closed, but still wish it felt a little sturdier. The wheels are nothing to write home about, I wish they were more smooth and felt more solid. There is also no ability to expand. But overall, I love it, especially for short weekend getaways.
Written by a customer while visiting samsonite.com
Customer Rating
5
Not as of uet
on May 3, 2024
Posted by: Pop Pop
from Maryland
I bought today to go to my grand daughter graduation later this month
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Super super bag
on June 28, 2024
Posted by: Umtakgn
from Turkey
Uzun yıllar kulladigim ve tekrar aldigim canta tavsiye ederim hayal kirikligi yasamazsiniz
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Features
on October 13, 2024
Posted by: Ma76
from Des Moines, IA
[This review was collected as part of a promotion.] Ordered through Military Exchange. Perfect!!! Will be easy to carry-on the plane!!!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not a carry on
on May 24, 2025
Posted by: Cecemarie
from Seattle
Gender:Female
[This review was collected as part of a promotion.] This is too large for carry one for lost airlines in the USA!! How can this be a carryon
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, May 26, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Adrianggg
from Harlingen
Verified Purchase:Yes
It arrived in bad conditions.
Also the box was damaged
Also the box was damaged
I would recommend this to a friend!
Response from samsonite.comBy Katie, eCommerce, November 3, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com