Customer reviews from samsonite.com
Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Average customer rating
4.7
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
598
4 Stars
68
3 Stars
21
2 Stars
14
1 Star
25
91%of customers recommend this product.
(
554 out of
607)
Customer Reviews for Samsonite - Outline Pro 22x14x9 Spinner Carry On Suitcase - Midnight Black
Customer Rating
1
Scratches easily!
on May 30, 2024
Posted by: Poor poly quality
from South Carolina
I bought this 6 days ago, it went on one flight and looks terrible. The entire suitcase is scratched And scuffed. If I had known this prior I would not have purchased.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 31, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Europe
Verified Purchase:Yes
i was given this as a replacement of another bag when it broke. i needed and hand luggage roller but this one doesn't fit the size of any airline i've flown with yet so i keep getting forced to check it in. it is much heavier than my previous bag too, i would not recommend it
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 9, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Jenn
from Delaware
Verified Purchase:Yes
The quality of the outside of this suitcase is terrible: it looks like I am carrying a toddler’s barbie suitcase that was purchased at a toy store. I was very disappointed, it doesn’t look anything like the the photo and I will not be using this carry-on.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I gave one star because it is a gift and he hasn’t opened it yet. Disappointed in Samsonite. I called and emailed and never got a response. I wanted to exchange the color. The gray was lighter than I thought and wanted the black. Thanks for the great customer service.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for the review! Unfortunately, We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock.
Written by a customer while visiting samsonite.com
Posted by: Going Places
from Central coast of California
Verified Purchase:Yes
Well made product. A lot smaller than I expected. As an adult male just what to you expect me to carry in this little suitcase?
Written by a customer while visiting samsonite.com
Customer Rating
5
Great luggage
on May 26, 2021
Posted by: Monster11
[This review was collected as part of a promotion.] This is a fantastic piece of luggage. It looks sleek and sexy. I love the built in USB charging and the TSA approved lock. Also the insert inside that compartmentalizes the clothes is great as well. The water proof pocket is a nice touch. There are some things that I wish were better. The shell feels flimsy, it bends pretty easily when open. I think it contributes to it's light weight which is nice, and it doesn't flex when closed, but still wish it felt a little sturdier. The wheels are nothing to write home about, I wish they were more smooth and felt more solid. There is also no ability to expand. But overall, I love it, especially for short weekend getaways.
Written by a customer while visiting samsonite.com
Customer Rating
5
Not as of uet
on May 3, 2024
Posted by: Pop Pop
from Maryland
I bought today to go to my grand daughter graduation later this month
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Super super bag
on June 28, 2024
Posted by: Umtakgn
from Turkey
Uzun yıllar kulladigim ve tekrar aldigim canta tavsiye ederim hayal kirikligi yasamazsiniz
I would recommend this to a friend!
Written by a customer while visiting samsonite.com