Customer reviews from samsonite.com
Samsonite - Outline Pro Medium Spinner Suitcase - Emerald Green
Average customer rating
4.4
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
69
4 Stars
13
3 Stars
5
2 Stars
7
1 Star
5
82%of customers recommend this product.
(
73 out of
89)
Customer Reviews for Samsonite - Outline Pro Medium Spinner Suitcase - Emerald Green
Customer Rating
2
Low-quality, too-short handle is a deal-breaker
on January 9, 2025
Posted by: Anonymous
from Western US
The Outline Pro Medium Spinner body and zipper are well-made, but it's a much bigger bag than I expected; more like a large suitace than a medium one. The handle, however, is the deal-breaker. It's very rikety and unstable and doesn't extend high enough to comfortably move around with another bag on top. I contacted Samsonite about the unacceptable-quality handle, but they had nothing to offer since it wasn't broken.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: L Travel
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bag is exactly as described. Love the features and size. It is a perfect addition to our travel gang!
Written by a customer while visiting samsonite.com
Customer Rating
2
Would not recommend, not durable
on January 20, 2025
Posted by: gabbys2
I have been purchasing Samsonsite for the past couple years due to the reputation of their durability and since I travel frequently. However, I am no longer interested or recommending their products to anyone. I recently purchased this suitcase in December as a gift and within the second use of it, the zipper broke completely off leaving only one functional zipper. Another suitcase similar to this one I bought less than a year ago, the handle broke and bent, making it immobile to change the height of the handle even to push it down for storage. I am unable to fix it even by unzipping the inside of suitcase. I am disappointed as these suitcases cost a decent amount and have a reputation that they are durable and last. Unfortunately I do not think purchasing them is worth it especially since two of mine have been broken in less than a year on different accounts. There are many options in finding decent affordable suitcases, I would not recommend buying these products.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 21, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Hansman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect Suitcase in every way, shape and form. Color, functionality, sturdiness.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sandriff
from Montrose, PA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love our new medium spinner. The extra inside support and storage is a game changer for hard top cases !!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Abigail
from Bakersfield, California
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! Surprisingly spacious and very organized!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Allie G
from Washington DC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recommend this bag to everyone! The Samsonite Outline Pro Spinner is durable and stylish. My last one lasted over a decade!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Norway
from New Jersey
Gender:Female
Verified Purchase:Yes
I love it! Its solid, the zipper is good quality and it rolls nicely
I would recommend this to a friend!
Written by a customer while visiting samsonite.com